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Customer Service Survey

Lincoln Electric Cutting Systems Customer Service Survey
0%
Exit Survey
 
 
Thank you for choosing Lincoln Electric Cutting Systems. As part of our efforts to improve customer service, we want your feedback on our product support & service. Below you will find a short survey to rate your customer experience.

We would appreciate your time in providing this information and value your opinion. Your survey responses will remain confidential. If you have questions at any time about the survey or the procedures, you may contact [email protected] or call 866-571-1066.
 
 
 
Please provide your contact info so that we may follow up if needed.
* First Name : 
* Last Name : 
Co. Name : 
Address 2 : 
City : 
State : 
Zip : 
* Email Address : 
 
 
 
* Who did you speak with today?
 
 
 
* What was the nature of your call/email (Select all that apply)?
 
Educational/Training
 
Machine Set-up
 
Troubleshooting
 
Order/Return status
 
Sales inquiry
 
Please explain

 
 
How satisfied are you with the following in regards to the customer service you received? Please rate your experience.
Very Satisfied Satisfied Neutral Unsatisfied Very Unsatisfied
* Professionalism
* Knowledge of Product
* Attitude of service rep
* Clarity
* Attention to your needs
 
 
 
* Did the service rep resolve your issue?
 
Yes
 
No
 
If no please explain:
 
 
 
* Did the call result in a follow up call or additional communication by a service or sales rep?
 
Yes
 
No
 
 
 
* If yes, was the additional communication received in a timely manner?
 
Yes
 
No
 
Comments:
 
 
 
* Would you recommend Lincoln Electric Cutting Systems to a friend/colleague?
 
Yes
 
No
 
Comments:
 
 
 
* Is there a way we can improve our customer service?
 
Yes
 
No
 
If yes please explain:
 
Thank you for your time and your feedback.
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