Customer service survey

Dear Valued Supplier,

You are invited to participate in our survey for the Western Cape Supplier Database. It is very important for us to have your opinions in order to improve on our service where nessasary.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.

I Agree

The time you had to wait before a customer service representative at our company began to help you?

Completely unsatisfied

Somewhat unsatisfied

Slightly unsatisfied

Neither satisfied nor unsatisfied

Slightly satisfied

Somewhat satisfied

Completely satisfied

How well did the customer service representatives at our company listen to you?

Completely unsatisfied

Somewhat unsatisfied

Neither satisfied nor unsatisfied

Somewhat satisfied

Completely satisfied

Was the customer service representatives at our company eager to help you?

How knowledgeable were the customer service representatives at our company?

How clear was the information the customer service representatives at our company gave you?

Were all your questions answered by the customer service representatives at our company and was your issue resolved?

Completely unsatisfied

Somewhat unsatisfied

Slightly unsatisfied

Neither satisfied nor unsatisfied

Slightly satisfied

Somewhat satisfied

Completely satisfied

How helpful were the customer service representatives at our company?

Was your experience with customer service at our company better than you expected it to be, worse than you expected it to be, or about what you expected it to be?

Completely unsatisfied

Somewhat unsatisfied

Neither satisfied nor unsatisfied

Somewhat satisfied

Completely satisfied

Please rate your overall satisfaction of our service services.

Poor

Average

Excellent