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CS QUIZ – 2011
Hello, we are celebrating our Customer Service Week during 7-11 November. Please participate and complete the Customer Service Quiz and and stand a chance to win a gift !!! All the best and have fun ! |
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* 01. Sir Reginald Leeper is? |
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* 02. The benchmark score at the mystery shopping exercise for calls and emails are: |
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* 03. British Council targets (global) on all incoming calls are: |
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* 04. Who is the complaint manager in our office? |
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* 05. BC strategy 2015 – the main business priorities (SBU’s) are: |
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* 07. BC works with 03 broad groups of people: |
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* 08. The countries for BC South Asia region is: |
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Afganistan, Bangladesh, India,Iran, Nepal, Pakistan and Srilanka
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Maldives, Bangladesh, India,Malaysia, Nepal, Pakistan and Srilanka
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Bhutan, Bangladesh, India,Maldives, Nepal, Pakistan and Srilanka
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* 09. British Council targets (global)on all emails received are: |
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* 10. The 03 Institute of Customer Service Awards are: |
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* 11. Through the new Exams online registration system, customers can: |
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* 12. British Council customer experience should be: |
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| * Please enter your name: | | |
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