Customer Support Empowerment Survey

1. Please indicate which team you work on from the below options:

Account Manager

Manager

PASS Team

Product Support

Show Set Up

Technical Support

Training

2. I have the support and authority to make the decisions necessary for accomplishing assigned tasks.

Strongly Disagree

Disagree

Agree

Strongly Agree

3. My department uses employee feedback to make improvements.

Strongly Disagree

Disagree

Agree

Strongly Agree

4. I have involvement in decisions that affect my work.

Strongly Disagree

Disagree

Agree

Strongly Agree

5. This is the type of job in which I can feel a sense of accomplishment.

Strongly Disagree

Disagree

Agree

Strongly Agree

6. The work I do makes a difference here.

Strongly Disagree

Disagree

Agree

Strongly Agree

7. I understand how my work contributes to the company's overall goals and strategy.

Strongly Disagree

Disagree

Agree

Strongly Agree

8. I feel valued as a team member.

Strongly Disagree

Disagree

Agree

Strongly Agree

9. I receive encouragement to come up with new and better ways of doing things.

Strongly Disagree

Disagree

Agree

Strongly Agree

10. I am satisfied with the recognition I receive for doing a good job.

Strongly Disagree

Disagree

Agree

Strongly Agree

11. Management encourages creativity, innovation, and continues improvement.

Strongly Disagree

Disagree

Agree

Strongly Agree

Please leave comments here.