CUSTOMER SURVEY - TOP STONE FABRICATION LTD

I am thinking of your most recent experience with TFL; how would you rate the quality of service you received:

Very Dissatisfied

Not Satisfied

Neutral

Satisfied

Very Satisfied

If unsatisfied, can you describe what happened?

The following questions pertain to the process by which your most recent service contract was handled. How would you rate the following statements?

	Very Poor	Somewhat Unsatisfactory	About Average	Very Satisfactory	Superior
How do you rate the courtesy and professionalism extended to you

Knowledge of the product

The project started on time

The project completed on time

The project site was properly cleaned after completion

How did the price compare to your expectations

Which product(s) did you acquire?

Which of the following best describes your level of satisfaction with your stone supplier?

I am highly satisfied. I am unlikely to switch.

I am generally satisfied. I would switch but a competitor would need to convince me.

I am not quite satisfied, yet I am not quite open to switching

Neither here nor there. I'm open.

What is your geographical region?

The process of getting your concerns resolved was

Now, please think about the features and benefits of the product itself. How satisfied are you with the product:

Please take a brief moment to explain any dissatisfaciton with the product or service:

The following questions pertain to the process by which your most recent service contract was handled. How would you rate the following statements?