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  5. Customer Survey
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Dear Client of Downer Mount Maunganui Laboratory:

As part Downer Mount Maunganui Laboratory's goal in ensuring we are delivering a quality and rhobust service to our clients, we would appreciate if you would take the time to fill out this online survey.
Your response will help us identify any areas we may need to build on and also areas where we are perfoming well.
The survey will take approximately 3-5 minutes to complete.

Your survey responses will be strictly confidential. The respondent will remain anonymous unless you wish to make yourself known by completing the box at the bottom of the survey.
If you have questions at any time about the survey, you may contact Simeon Hall - Laboratory Manager at 07 5743198 or 027 235 1444 or by email at [email protected]
Thank you very much for your time and support.
Please start with the survey now by clicking on the Continue button below.
 
 
 
How often do you use the Downer Mount Maunganui laboratory?
 
Multiple times a week
 
About once a week
 
About once a month
 
Serveral times a year
 
Once a year
 
Other
 
 
 
 
How long have you been using the Downer Mount Maunganui laboratory?
 
Less than 1 year
 
1 to 2 years
 
2 - 3 years
 
Greater than 3 years
 
 
How satisfied are you with the following:
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied N/A
Clear point of contact
Response time to emails/phone calls
Technical expertise to understand your needs
Staff professionalism
Range of testing/services offered
Flexibility when needed
Quality of work
Turn around times/reliability
Accuracy of results
Reporting format
Value for money
Effective handling of complaints
 
 
 
If you have any comments or suggestions feel free to provide these here:
   
 
 
 
If you wish to make yourself known, please provide your name and company below: (this is competely optional)
   
 
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