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  5. Customer Survey
0%
Exit Survey
 
 
How often do you shop in M&S?
 
Daily
 
Weekly
 
Monthly
 
Annually
 
 
 
What department/s do you usually shop?
 
Womenswear
 
Menswear
 
Kidswear
 
Homeware
 
Foods
 
Beauty
 
Lingerie
 
Hospitality (Rest/Deli/Cafe)
 
M&S Money (Bank/Bureau)
 
 
 
How often do you shop each area?
 
Daily
 
Weekly
 
Monthly
 
Annually
 
 
 
If not some areas, why?
 
Price
 
Choice
 
Quality
 
Style
 
Offers
 
 
 
What would encourage you to shop another department?
 
Decor and advertising
 
Offers
 
Quality
 
Choice
 
Price
 
Advisor knowledge
 
 
 
Do you have an M&S card?
 
Yes
 
No
 
 
 
Do you use it and if so, how often?
 
Daily
 
Weekly
 
Monthly
 
Annually
 
 
 
Are you aware of all departments and ammenities in store?
 
GM (Womens/Mens/Kids/Home/Lingerie)
 
Food inc Delicatesan
 
Beauty
 
Hospitality (Cafe/Deli Bar/Restaurant)
 
Bank
 
Bureau