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Surveys
2015
February
C
Customer Survey
Customer Survey
Kingshurst Automotive Customer Survey
0%
Exit Survey
Thank you for taking the time to complete our survey! Don't forget to print off the 'Thank You' page when you are finished.
If you have any questions or would like to book an appointment, please call us at
0121 770 9377
or visit us online at
www.kingshurst.net
To begin the survey click the
Continue
button below.
*
Please indicate your age group:
18-24
25-34
35-44
45-54
55-64
65+
Prefer Not to Say
*
How long does it take you to drive to us?
Less than 5 minutes
5-10 minutes
10-15 minutes
15-20 minutes
20-25 minutes
More than 25 minutes
*
How did you first hear about us?
Recommended by Friend
Recommended by Family
Recommended by Work Colleague
Driving Past
Internet
Paper Magazine Ad
Leaflet
Other
*
How often do you use Kingshurst Automotive?
Just the once
Occasionally
All vehicle repairs
If you don't use us for all of your vehicle repair needs, would you mind telling us why?
*
Which of the following service(s) have you received from us (Choose any that apply)?
MOT Testing
Tyres
Servicing
Mechanical Repairs
Ford Authorised Repair
Other
*
How do you prefer to be contacted (Choose any that apply)?
Post
Email
Mobile phone
Text Message (SMS)
Landline
Facebook
Twitter
*
Which image(s) spring to mind when you think of Kingshurst Automotive (Choose any that apply)?
A
B
C
On a scale from 1-5 (5 being Excellent, 1 being Poor ) how do you feel we compare to other local garages on the following:
1
2
3
4
5
*
Good Reputation
*
Car ready on time
*
Lowest Price
*
Value for Money
*
Friendly Customer Service
*
Quality of Work
*
After Service Care
And finally, what could we do to improve your customer experience?
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