Customer Survey Questionnaire - Sea Queen

HOST/HOSTESS SERVICE QUALITY

USUAL GREET TIME

5+ Minutes

1-5 Miutes

Less than 1 Minute

GREET YOU WITH A PERSONAL GREETING (i.e. "How are you today?")

Yes

No

PROJECT A COURTEOUS/FRIENDLY AND HELPFUL ATTITUDE TOWARD YOU AND OTHER GUESTS

Yes

Somewhat

No

INFORM YOU OF A WAIT AND QUOTE YOU A WAIT TIME

Yes

No

THANK YOU AND/OR INVITE YOU BACK AS YOU LEFT THE RESTAURANT

Yes

No

SERVER SERVICE QUALITY

SERVER GREET TIME

5+ Minutes

1-5 Minutes

Within 1 Minute

FOOD KNOWLEDGE - ABLE TO EXPLAIN INGREDIENTS / HOW FOOD IS PREPARED

Yes

No

Somewhat

CONSISTENTLY OFFER BEVERAGE REFILLS WHEN GLASS WAS LESS THAN HALF FULL

Yes

No

Maybe