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Dear Customer.
This survey has 10 questions. With the answers we would like to identify where we have to improve our service to you.

The first question:

Rotork Gears deliver products to the correct specification
 
Strongly agree
 
Agree
 
Agree nor disagree
 
Disagree
 
Strongly disagree
 
 
Rotork Gears deliver products on time
 
Strongly agree
 
Agree
 
Agree nor disagree
 
Disagree
 
Strongly disagree
 
 
 
Rotork Gears staff are quick, efficient and responsive
 
Strongly agree
 
Agree
 
Agree nor disagree
 
Disagree
 
Strongly disagree
 
 
 
It is easy to contact an appropriate member of Rotork Gears staff when I have a query
 
Strongly agree
 
Agree
 
Agree nor disagree
 
Disagree
 
Strongly disagree
 
 
 
When I have a problem it is resolved effectively
 
Strongly agree
 
Agree
 
Agree nor disagree
 
Disagree
 
Strongly disagree
 
 
 
Rotork Gears staff behave in a professional manner
 
Strongly agree
 
Agree
 
Agree nor disagree
 
Disagree
 
Strongly disagree
 
 
 
It is easy to contact the correct person when requesting a quotation from Rotork Gears
 
Strongly agree
 
Agree
 
Agree nor disagree
 
Disagree
 
Strongly disagree
 
 
 
Where I have a non-standard requirement, I am satisfied with the engineering solution offered by Rotork Gears
 
Strongly agree
 
Agree
 
Agree nor disagree
 
Disagree
 
Strongly disagree
 
 
 
Rotork Gears are pro-active in advising me of any delays or issues with my orders
 
Strongly agree
 
Agree
 
Agree nor disagree
 
Disagree
 
Strongly disagree
 
 
 
Rotork Gears products are reliable and of acceptable quality.

This is the last question. Thank you for completing the questionair.
 
Strongly agree
 
Agree
 
Agree nor disagree
 
Disagree
 
Strongly disagree
 
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