Customer Survey: Website Satisfaction

1. How satisfied are you with our website in terms of meeting your product ordering needs?

Very satisfied

Somewhat satisfied

Neutral

Somewhat dissatisfied

Very dissatisfied

2. On your last visit, what was your primary reason for visiting our website?

Product purchase

Product return

Seeking product availability

Seeking product information

Seeking company information

Other

3. Which of the following are true? Select all that apply.

You were able to find exactly what you were looking for

You were able to find a part of what you were looking for

You were able to find something better than what you were looking for

You were not able to find what you were looking for

You had no specific agenda in mind when you visited

4. Please rate the following attributes of our website.

5. How likely are you to use this site as your primary source for ordering product?

6. Are you currently using a portable handheld ordering device? If so, please provide the solution name.

Yes

No

Solution name

7. Were you aware that AmerisourceBergen provides a Bluetooth scanner or handheld ordering device to assist you with your ordering needs?

Yes - I currently use this option

Yes - I am not interested in this solution

No - I did not know about this offering

No - I am not interested in this solution

8. How likely are you to use a handheld ordering/scanner solution to assist you with your order placement needs?

9. How does our website compare to the websites of companies offering similar products or services?

10. Do you have any suggestions for improvement?