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  2. 2013
  3. March
  4. C
  5. customerfeedback
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Questions marked with an * are required Exit Survey
 
 
Considering your experience in working with the Fitesa staff since the acquisition of the Fiberweb hygiene business in January 2012...
 
 
* What do you like about working with Fitesa?
   
 
 
* What do you dislike about working with Fitesa?
   
 
 
 
* Have you had a work experience with a Fitesa Sales Representative since January 2012?
 
Yes
 
No
 
 
Considering all interactions with your Sales Representative since January 2012, please rate the following based on importance to you and your satisfaction:
 
 
ImportanceSatisfaction
Very Low Moderate Very High
Very Low Neither Very High
1234512345
* Effectiveness in answering your questions
* Knowledge of Fitesa products
* Understanding of your business
* Ease of being reached
* Frequency of contact
* Ability to resolve issues
* Length of time in resolving issues
* Overall quality of support for you
 
 
 
* Have you had a work experience with a Fitesa Customer Service Representative since January 2012?
 
Yes
 
No
 
 
 
Considering all interactions with your Customer Service Representative since January 2012, please rate the following based on importance to you and your satisfaction:
 
 
ImportanceSatisfaction
Very Low Moderate Very High
Very Low Neither Very High
1234512345
* Effectiveness in answering your questions
* Knowledge of Fitesa products
* Ease of being reached
* Ability to resolve issues
* Length of time in resolving issues
* Overall quality of support for you
 
 
* How often do you feel your Fitesa Customer Service Representative makes your issue a priority?
 
Always
 
Most of the time
 
Not very often
 
Never
 
I have never had an issue
 
 
 
Have you had a work experience with a Fitesa Technical Service Representative since January 2012?
 
Yes
 
No
 
 
Considering all interactions with your Technical Service Representative since January 2012, please rate the following based on importance to you and your satisfaction:
 
 
ImportanceSatisfaction
Very Low Moderate Very High
Very Low NeitherVery High
1234512345
* Effectiveness in answering your questions
* Ease of being reached
* Knowledge of Fitesa products
* Timeliness of responses
* Ability to resolve issues
* Understanding of your business
* Overall quality of support for you
 
 
 
Considering your experience with Fitesa since January 2012, please rate the following Product attributes for importance and satisfaction:
 
 
ImportanceSatisfaction
Very LowModerate Very High
Very Low NeitherVery High
1234512345
* Performance in your product
* Product conformance to specification
* Product consistency
* Product line diversity
* Suitability of packaging for protection, handling, & storage
 
 
 
Considering your experience with Fitesa since January 2012, please rate the following Quality attributes for importance and satisfaction:
 
 
ImportanceSatisfaction
Very Low Moderate Very High
Very Low Neither Very High
1234512345
* Overall product quality
* Ease of filing complaint / non-conformance
* Timeliness of response to complaint
* Effectiveness of complaint resolution
 
 
 
Considering your experience with Fitesa since January 2012, please rate the following Sales Policy attributes for importance and satisfaction:
 
 
ImportanceSatisfaction
Very Low Moderate Very High
Very Low Neither Very High
1234512345
Order lead-time
Minimum order quantities (MOQ)
Terms
Pricing
Order placement process
Order follow-ups
 
 
 
Considering your experience with Fitesa since January 2012, please rate the following Logistics attributes for importance and satisfaction:
 
 
ImportanceSatisfaction
Very Low Moderate Very High
Very Low Neither Very High
1234512345
* Delivery date compliance
* Accuracy of filling your order
* Our ability to expedite delivery, when necessary
* Ability to secure loads properly to prevent damage
* Overall delivery (accuracy, timeliness)
* Overall logistics services (scheduling, order tracking, shipment, & delivery)
 
 
 
* Based on your experience with Fitesa since January 2012, please rate your overall satisfaction with Fitesa products and services.
 
Very Satisfied
 
Satisfied
 
Unsatisfied
 
Very Unsatisfied
 
 
* Please tell us more about your rating.
   
 
 
Considering your experience with Fitesa staff since 2012, please tell us how Fitesa compares to your main alternate supplier for each of the following categories:
Worse Than Same As Better Than N/A
* Sales Team
* Technical Service Team
* Customer Service Team
* Product Selection
* Product Availablity
* Product Quality
* Package / Shipment Integrity
* Delivery Accuracy
 
 
 
* Would you recommend Fitesa to another company?
 
Yes
 
No
 
 
 
Please answer the following questions so that we may more effectively utilize your feedback.
 
 
* Is your company a global or regional manufacturer?
 
Global
 
Regional
 
 
* Please check all of the Fitesa plant sites with which you do business.
 
Brazil
 
China
 
Germany
 
Green Bay, Wisconsin, USA
 
Italy
 
Mexico
 
Peru
 
Simpsonville, South Carolina, USA
 
Sweden
 
Washougal, Washington, USA

 
 
* What is your role?
 
Purchasing
 
Product Development/Research and Development
 
Manufacturing
 
Other
 
 
 
 
Do you have any additional comments or suggestions?