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2017
April
C
CX Feedback Survey
CX Feedback Survey
CX Training - HK Team
Congratulations! You have completed the three modules of customer experience training program, we would like to hear your thoughts and opinions on the training. Please spend a few minutes to complete the questionnaire below.
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Name
Your Job Title
Your Country
How did you like the Customer Experience Training?
Poor
Fair
Good
Very Good
Excellent
How useful do you find the customer experience training for your job?
Not useful
A bit useful
Neutral
Useful
Very useful
Which topic do you find most beneficial to your work? (Can choose more than one option)
Recognize what makes a great customer experience
Apply the Six Customer Experience Behaviors to provide a great customer experience
Apply the Customer Experience 7 to provide a great first impression
Act as one team to deliver an integrated customer experience
Recognize a complaint as an opportunity for a great customer experience
Apply the LEARN! Framework to ensure a great customer experience
What is your key commitment after the training? e.g. In what aspect and behaviour will you try to improve?
Regarding this training, what could have been done differently or better?
Any Other Comments/Suggestions:
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