Data2CRM Business Management Survey

Please, select the industry category your business falls in:

Which CRM platform do you use?

Does your organization use on-demand (cloud) CRM instance?

Yes, we use the cloud CRM version

No. Our company use on-premise CRM

What are the reasons of giving preference to the on-premise CRM over the cloud version?

On-premise CRM instance is considered to be more secure than on-demand platform

The legislative requirements oblige company to host our own database.

Using on-premise CRM makes simple the integration with other third-party add-ons

Adoption of on-premise CRM is more reasonably priced than using on-demand version

Other

What are the weak sides of your on-premise CRM that need more enhancements?

On-premise instance requires extra technical support (both machine and human sources)

Your IT department spends considerable time on developing CRM and other third-party instrument integration

On-premise CRM possesses more disadvantages than benefits and you are planning to switch to cloud solution

Other

Overall, how satisfied are you with your on-premise CRM system?

Does your company have an issue with data quality?

No. We don’t have problems with data quality, because we’ve developed the strict rules of data management

Yes, there is an issue with data quality

Please select corresponding statements, in case your company has data quality issue:

The company faces the blunders of customers information entering

There is an issue with CRM data duplications

Missing data in CRM turns to be a critical problem while working with potentials

Other

Do you feel that your team comes short of needed knowledge on how to manage high-quality customer information?

No, the employees entirely understand the concept of CRM data entry

Perhaps, our company requires more profound knowledge of data management and its analysis

Yes, the company lacks the expertise of CRM data organization

Other