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  1. Surveys
  2. 2010
  3. September
  4. D
  5. DCT- Customer Satisfaction Survey
0%
Exit Survey »
 
 
Compliance Assurance is undertaking a review of the Data Collection Tool (DCT). You may have used the tool in one or more of the following ways :

- completing surveys (including SAM assessments)
- applying for exemptions
- submitting forms (eg OCIO internal forms)
- building/ designing surveys or forms
- administration tasks.

No matter what your involvement, we want to hear your thoughts.

Your responses will assist the Office of the CIO to determine the level of customer satisfaction with the exisiting product. Please take the time to provide us with your views.

Thank you for your time!
 
 
 
SURVEY & FORM NOTIFICATIONS
 
 
 
Were you notified when a survey or form required your attention?
 
Yes
 
No
 
 
 
How clear was the notification?
Very clear Clear Unclear Very unclear No opinion
 
 
 
Did you get any reminders about these tasks?
 
Yes
 
No
 
 
 
Did the system confirm that your survey or form was successfully submitted?
 
Yes
 
No
 
 
 
Were you notified when your form was approved?
Yes No Not applicable
 
 
 
Please comment on the ease with which you could track what tasks you needed to attend to.
Very easy Easy Some difficulty Very difficult Unable to Not applicable
 
 
 
Have you any comments about notifications?
   
 
 
 
Have you used the tool to complete SURVEYS?
 
Yes
 
No
 
 
 
COMPLETING SURVEYS & FORMS
 
 
 
What do you think of the user interface (e.g. colour scheme/fonts, layout, logical layout of buttons and boxes)?
Very good Good OK Poor Very poor No opinion
 
 
 
How fast was the system when saving, loading, retrieving data?
Very fast Fast Acceptable Slow Very slow No opinion
 
 
 
How clear were the instructions on what you needed to do?
Very clear Clear Unclear Very unclear No opinion
 
 
 
How clear are the icons in terms of what they mean and how you use them?
Very clear Clear Unclear Very unclear No opinion
 
 
 
How easy is it to navigate within a survey (e.g. from page to page, from end to start, saving, submitting)?
Very easy Easy OK Difficult Very difficult No opinion
 
 
How would you rate the available help?
Very good Good OK Poor Very poor No opinion
Question instructions (ie What's required)
Online help about the tool (ie How to ...)
Printed manual
OCIO (Compliance Assurance team)
 
 
 
Have you any other comments about SURVEYS & FORMS?
   
 
 
 
Have you used the tool to APPROVE A FORM?
 
Yes
 
No
 
 
 
APPROVING FORMS
 
 
 
How easy is it to find the information submitted by the requestor or other commentors, that you need to make a decision or a comment?
Very easy Easy OK Difficult Very difficult No opinion
 
 
 
Is it clear how you approve/decline the form, or add comments?
Very clear Clear OK Confusing Very confusing No opinion
 
 
 
How easy is it to navigate within the tool when approving or commenting? (e.g. from page to page, from end to start, saving, submitting)?
Very easy Easy OK Difficult Very difficult No opinion
 
 
How would you rate the available help?
Very good Good OK Poor Very poor No opinion
Question instructions (ie What's required)
Online help about the tool (ie How to ...)
Printed manual
OCIO (Compliance Assurance team)
 
 
 
Have you any other comments about APPROVING FORMS?
   
 
 
 
Have you been involved in the DESIGN & DEVELOPMENT of a survey or form (as distinct from building)?
 
Yes
 
No
 
 
 
DESIGNING (not building)A SURVEY OR FORM
 
 
 
Does the tool include what could be considered a standard set of questions?
Yes No Not sure
 
 
 
Are there any question types that the tool doesn't provide?
Yes No Not sure
 
 
 
Could the survey provide the look and feel you were wanting?
Yes No Not sure
 
 
 
How easy did the tool make it to disseminate surveys/forms?
Very easy Easy OK Difficult Very difficult No opinion
 
 
 
How would you rate the OCIO (Compliance Assurance) help in regard survey or form design?
Very good Good OK Poor Very poor No opinion
 
 
 
Have you any other comments about SURVEY DESIGN?
   
 
 
 
Have you used the tool to BUILD A SURVEY?
 
Yes
 
No
 
 
 
BUILDING SURVEYS & FORMS
 
 
 
Did you find the tool intuitive to use?
Yes No No opinion
 
 
 
How fast was the system when saving, loading, retrieving the survey you were working on?
Very fast Fast Acceptable Slow Very slow No opinion
 
 
 
Is the built in functionality conducive to creating a survey -
Very quickly Quickly OK Slowly Very slowly No opinion
 
 
Are you satisfied with the ability of the tool to allow you to -
Very satisfied Satisfied Dissatisifed Very dissatisfied No opinion
Change, move, edit questions
Copy a survey or question
Notify users of a survey's availability
Track who has completed a survey
Send reminders about a survey
 
 
 
How easy is it to navigate within the tool when building a survey (e.g. between questions, from page to page, from end to start)?
Very easy Easy OK Difficult Very difficult No opinion
 
 
How flexible are the following survey types in terms of controlling permissions?
Very flexible Flexible OK Inflexible Very inflexible No opinion
Generic survey
Form authorisation
Standard survey
 
 
How would you rate the available help?
Very good Good OK Poor Very poor No opinion
Question instructions (ie What's required)
Online help about the tool (ie How to ...)
Printed manual
OCIO (Compliance Assurance team)
 
 
 
Have you any other comments about BUILDING SURVEYS?
   
 
 
 
Have you used the tool to produce REPORTS FOR A SURVEY?
 
Yes
 
No
 
 
 
PRODUCING REPORTS FOR A SURVEY OR FORM
 
 
 
How would you rate the available reports?
Very good Good OK Poor Very poor No opinion
 
 
 
Are the reports easy to interpret?
Yes No No opinion
 
 
 
How useful is the data provided by the reports?
Very useful Useful OK Not very useful No use No opinion
 
 
Please rate the reporting function in terms of
Very good Good OK Poor Very poor No opinion
Exporting data from a report
Finding the survey you want to report on
Speed in retrieving reports
Printing a report
Clarity of the tables and graphs
 
 
 
How easy is it to navigate within a report (e.g. from page to page, from end to start, drilling down to lower levels)?
Very easy Easy OK Difficult Very difficult No opinion
 
 
How would you rate the available help?
Very good Good OK Poor Very poor No opinion
Question instructions (ie What's required)
Online help about the tool (ie How to ...)
Printed manual
OCIO (Compliance Assurance team)
 
 
 
Have you any other comments regarding the tool's REPORTING capability?
   
 
 
 
Have you used the tool to perform ADMINISTRATIVE tasks?
 
Yes
 
No
 
 
 
PERFORMING ADMINISTRATIVE TASKS
 
 
How intuitive is it to
Very easy Easy OK Difficult Very difficult No opinion
Create or modify user accounts
Create or modify groups
Export surveys/forms between environments
Copy surveys or forms
Archive old surveys/forms
Navigate within the general admin interface
 
 
 
How would you rate the system's speed when performing admin tasks?
Very fast Fast Acceptable Slow Very slow No opinion
 
 
 
How easy is it to set up appropriate security and permissions in the tool?
Very easy Easy OK Difficult Very difficult No opinion
 
 
How would you rate the available help?
Very good Good OK Poor Very poor No opinion
Question instructions (ie What's required)
Online help about the tool (ie How to ...)
Printed manual
OCIO (Compliance Assurance team)
 
 
 
Have you any other comments about ADMINISTRATIVE tasks?
   
 
 
 
Have you used the new PROCESS MANAGEMENT MODULE (Workflow processing)?
 
Yes
 
No
 
 
 
PROCESS MANAGEMENT MODULE
 
 
Rate the tool in regards the following features:
Very good Good Poor Very poor No opinion
User interface (look and feel)
Navigation
Ease of use (intuitive?)
Managing users/permissions
Reporting
Range of components
Flexibility of components (e.g. editing, terminology)
System administration
System responsiveness (speed of saves, screen builds)
Help and procedures
 
 
 
Have you any other comments about the PROCESS MANAGEMENT MODULE?
   
 
 
 
Have you any other comments or suggestions about any part of the DATA COLLECTION TOOL?
   
 
 
 
* What types of credit cards do you have (Select all that apply)?
 
Visa
 
Mastercard
 
American Express
 
Discover
 
Diners Club
 
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