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To get started, how difficult are Dead River Company’s current monthly budget statements to read and understand? |
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What areas do you have the greatest difficulty understanding? SELECT ALL THAT APPLY |
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Statement 1: Please answer questions below the statement.
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| Now that you have seen the first statement image, how much does this customer owe for this statement? ENTER AMOUNT: | | |
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For each of the following, please indicate how well it is displayed on the statement:
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Is the information on how the monthly budget amount is calculated helpful? |
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| Is there anything on this statement that is unclear or leaves you confused? Please explain. | | |
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Statement 2: Please answer the questions below the statement.
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How difficult or easy is the graph on this statement to understand? |
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| In your own words, what is this graph communicating? | | |
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Which of the following best describes your view on the amount of information that is displayed on this page of the statement? |
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How helpful is it to have the graph displayed on this page? |
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| Is there anything on this page that is unclear or leaves you confused? Please explain. | | |
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Statement 3: Please answer the questions below the statements.
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After viewing this sample, were you aware of the message that the customer was nearing their estimated plan gallons? |
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Is it clear to you what this message to the customer is for, and what Dead River Company is trying to communicate to the customer? |
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| If you were this customer, what would you do, if anything based on this information? | | |
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Statement 4: Please answer the questions below the statement.
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For each of the following, please indicate how well it is displayed on the statement:
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| Is there anything on this statement page that is unclear or leaves you confused? Please explain. | | |
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Statement 5: Please answer the questions below the statements.
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Statement Front
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Statement Back
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For each of the following, please indicate how well it is displayed on the statement:
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Are the delivery, service and payment icons helpful? |
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In the “Account Summary” section of this statement, please indicate your understanding of how each of the following amounts were determined:
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| What are the key differences between the Amount Due that is displayed on the front of the statement and the Total Balance on the back page of this statement? Please explain. | | |
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| Is there anything on this statement page that is unclear or leaves you confused? Please explain. | | |
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Table 1
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Table 2
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After reviewing the two table samples above, which is easier to read and understand? |
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Overall, comparing the new format of the monthly budget statement to your previous Dead River Company statements, would you say the new format is: |
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| If you could change one thing about the concepts you viewed today, what would it be? | | |
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Which of the following best describes your position at Dead River Company: |
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