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  1. Surveys
  2. 2013
  3. June
  4. D
  5. Dealer Support - Dealer Feedback 2013
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Exit Survey
 
 
How would you rate the operational hours of the Dealer Support phone lines?
 
Excellent
 
Good
 
Satisfactory
 
Poor
 
Very Poor
 
Other
 
 
 
 
What time would you prefer the Dealer Support lines to open each morning?
 
7:30am
 
8am
 
8:30am
 
9am:
 
9:30am
 
 
 
What time would you prefer the Dealer Support lines to close each evening?
 
4pm
 
4:30pm
 
5pm
 
5:30pm
 
6pm
 
6:30pm
 
Other
 
 
 
 
Dealer Support have a call answering facility so you can leave a message if the lines are all busy or you call outside of working hours. How would you rate this service?
 
I have not used this service
 
Excellent
 
Good
 
Satisfactory
 
Poor
 
Very Poor
 
Other
 
 
 
 
Once you have spoken to a member of the Dealer Support Team, how would you rate the level of assistance?
 
Excellent
 
Good
 
Satisfactory
 
Poor
 
Very Poor
 
Other
 
 
 
 
Have you subscribed to our SMS Alert Service? If so, do you find this useful?
 
I have not used this service
 
Yes, I find this useful
 
No, I do not find this useful
 
Other
 
 
 
 
When sending an e-mail to Dealer Support, how would you rate the response time?
 
Excellent
 
Good
 
Satisfactory
 
Poor
 
Very Poor
 
Other
 
 
 
 
When receiving responses to e-mails that you have sent to Dealer Support, how helpful would you rate the response?
 
Very helpful
 
Helpful
 
Satisfactory
 
Unhelpful
 
Very unhelpful
 
Other
 
 
 
 
When using the Vehicle Distribution pages of Nissan Online, how easy do you find the information you are looking for?
 
Easily
 
Not easily
 
Other
 
 
 
 
How often do you use the Vehicle Distribution pages of Nissan Online?
 
Daily
 
Every couple of days
 
Once or twice per week
 
Rarely
 
Never
 
Other