This free survey is powered by QUESTIONPRO.COM
 
 
Thank you for taking the time to share your opinions. As someone who has shown interest in Demetrios bridal stores, we would like you to take the following survey. The survey should take about 5 minutes to complete, and all answers will remain confidential and will be used strictly to improve the experience for our customers.
 
 
 
* Please select the one answer choice that best describes how you first became aware of Demetrios bridal stores.
 
Drove by or walked by a retail store
 
Online
 
Word of mouth from friend or family member
 
Magazine advertisement
 
Noticed a Demetrios gown being worn by another bride
 
I am not aware of a Demetrios store
 
Other
 
 
 
 
* Did you visit a Demetrios store in shopping for your bridal gown (either a Brides by Demetrios or a Macy’s Bridal Salon by Demetrios store)?
 
Yes
 
No
 
 
 
* Did you purchase your bridal gown from the Demetrios store which you visited?
 
Yes
 
No
 
 
 
* What was the primary reason you purchased your wedding gown from a Demetrios store? (Please select one)
 
They carried the brand I wanted to have
 
I had a great experience with my sales consultant
 
The quality of their dresses
 
The store was conveniently located
 
The price/value of the gown was right
 
I found the perfect style in the store
 
The fit of their dresses
 
Other
 
 
 
 
* What was the primary reason you chose not to purchase your wedding gown from the Demetrios store you visited? (Please select one)
 
Quality of the merchandise
 
Fit
 
Service/Sales consultant
 
Price/Value
 
Product assortment
 
Didn’t carry the brand I wanted
 
Store look and feel (i.e., the store experience)
 
Other
 
 
 
 
* Which one of the following Demetrios stores did you visit in shopping for your gown?
 
 
How much was your decision to shop at Macy’s Bridal Salon by Demetrios driven by your existing relationship with Macy’s?
Not at all
1

2

3

4
Very much
5
*  
 
 
 
* Please select the one answer choice that best describes your shopping habits at Macy’s.
 
I never shop at Macy’s for other items
 
I rarely shop at Macy’s for other items
 
I sometimes shop at Macy’s for other items
 
I often shop at Macy’s for other items
 
 
What is your general feeling about Macy’s as a shopping destination?
Very negative
1

2

3

4
Very positive
5
*  
 
 
How would you rate your overall experience at the Demetrios store you visited?
Very negative
1

2

3

4
Very positive
5
*  
 
 
How would you rate the following aspects of your experience at the Demetrios store you visited?
Very negative
1

2

3

4
Very positive
5
* Price / Value
* Service
* Fit of the merchandise
* Product assortment
* Store look and feel (i.e., the store experience)
* Quality of the merchandise
 
 
 
* How would you describe the price of Demetrios bridal wear?
 
Very inexpensive
 
Inexpensive
 
About right
 
Expensive
 
Very expensive
 
 
How much did price influence your decision whether or not to purchase Demetrios bridal wear?
Not at all
1

2

3

4
Very much
5
*  
 
 
How likely are you to recommend Demetrios to a friend or family member?
Not at all likely
0


1


2


3


4
Neutral

5


6


7


8


9
Extremely likely
10
*  
 
 
 
* How much did you spend on the wedding gown you purchased?
 
Less than $300
 
$300 to $499
 
$500 to $999
 
$1,000 to $1,999
 
$2,000 to $3,000
 
More than $3,000
 
 
How important to you were the following factors in deciding on the gown you purchased?
Not at all
1

2

3

4
Very important
5
* Fit
* Service/Sales consultant
* Style
* Price
* Designer label
 
 
 
* How many bridal gown stores did you visit in the process of shopping for your bridal gown?
   
 
 
 
* How long before your wedding date did you purchase your gown?
 
Less than 1 month
 
1 to 3 months
 
4 to 6 months
 
7 to 9 months
 
10 to 12 months
 
More than 12 months
 
 
Please indicate whether you (or members of your wedding) purchased the following items at the same store where you purchased your gown.
Yes No
* Headpiece
* Bridesmaids dresses
* Accessories
* Mother of the bride dress(es)
* Shoes
* Flowergirl dress(es)
 
 
 
* How many bridesmaids did you have in your wedding party?
   
 
 
How important was it that the store where you purchased your gown offer alterations as a service?
Not at all
1

2

3

4
Very important
5
*  
 
 
How much more likely would you be to purchase from a certain store if alterations were offered free with the purchase of a gown?
Not at all
1

2

3

4
Very much
5
*  
 
 
 
* From the time you purchased your gown, how long did it take to receive it from the store?
 
Purchased off the rack
 
Less than 1 week
 
1 to 3 weeks
 
4 to 6 weeks
 
7 to 10 weeks
 
11 to 16 weeks
 
More than 16 weeks
 
 
 
* How long did you expect for it to take to receive your gown?
 
4 weeks or less
 
5 to 8 weeks
 
9 to 16 weeks
 
Delivery time was not important
 
 
 
* Were you able to try gowns on in your size in the store where you purchased your bridal gown?
 
Yes
 
No
 
 
How important was it for you to be able to try on gowns in your size while shopping for your bridal gown?
Not at all
1

2

3

4
Very important
5
*  
 
 
 
* How did you prefer to shop for a bridal gown?
 
Walk-in
 
Appointment
 
No preference
 
 
How important were the following resources in assisting you in your gown purchase?
Not at all
1

2

3

4
Very important
5
* Wedding magazines
* Sales consultant
* The Internet
* Family members and/or friends
* Wedding planner
 
 
 
* Which of the following web sites did you utilize in helping you shop for your bridal gown? (Please select all that apply)
 
TheKnot.com
 
Brides.com
 
I did not use any web sites
 
Demetriosbride.com
 
TheWeddingChannel.com
 
Other
 

 
 
 
* Which of the following web sites was most helpful to you in helping you shop for your bridal gown? (Please select one)
 
TheKnot.com
 
TheWeddingChannel.com
 
Demetriosbride.com
 
Brides.com
 
Other
 
 
 
 
* Which of the following magazines did you utilize in helping you shop for your bridal gown? (Please select all that apply)
 
Bridal Guide
 
The Knot Magazine
 
For the Bride
 
Brides
 
In Style Wedding
 
Modern Bride
 
I did not use any magazines
 
Other
 

 
 
 
* Which of the following magazines was most helpful to you in helping you shop for your bridal gown? (Please select one)
 
Modern Bride
 
For the Bride
 
Bridal Guide
 
Brides
 
In Style Wedding
 
The Knot Magazine
 
Other
 
 
 
 
Into which age range do you fall?
 
Under 21
 
22-25
 
26-30
 
31-35
 
Over 35
 
Prefer not to answer
 
 
 
Into which ethnic group do you classify yourself? (Please select one)
 
Caucasian or white
 
African-American or black
 
Hispanic or Latino
 
Asian
 
Prefer not to answer
 
Other
 
 
 
 
Into what range does your personal income fall?
 
Under $20,000
 
$20,000 - $30,000
 
$30,001 - $40,000
 
$40,001 - $60,000
 
$60,001 - $80,000
 
Over $80,000
 
Prefer not to answer
 
 
 
What was the total cost of your wedding?
 
Under $5,000
 
$5,000 to $10,000
 
$10,001 to $20,000
 
$20,001 to $40,000
 
$40,001 to $70,000
 
Over $70,000
 
Prefer not to answer
 
Please contact [email protected] if you have any questions regarding this survey.
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