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Dear value client,
Once again this year, we invite you to complete this survey, in order to help us to measure our customer satisfaction and highlights areas of improvement.
It should take no longer than 5 minutes. Rest assured, all answers are strictly confidential and data from the research will be reported at an aggregate level only.
With the lauch of Microsoft AX back in January, we understand that we created a lot of turbulence that may have affected your confidence in our company. Althrough we have improved a lot since the launch and we're not too far off our prior performance levels, we've added specific questions to better evaluate your perception of the last three months and validate how it aligns with ours. That way we'll be better equipped to adress the areas of improvement required.
Your participation in this study is completely voluntary, but by giving us your email address you will be eligible
to win a $ 100 Best Buy gift card
If you have any questions about the survey or our analysis, you may contact Stéphane Richer, Business Development Director at DE LA FONTAINE by phone at 1-800-565-9230 ext. 236 or by email at [email protected].
Please note that the survey will be avalaible until October 6, 2017. An answer before this date will be very appreciated.
Thank you for your time and your support.
To begin the survey, click the NEXT button below.
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| OVERALL PERFORMANCE POST AX LAUCH (LAST 3 MONTHS) |
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| Please rate your SATISFACTION LEVEL with DE LA FONTAINE for each of the attributes listed below for the last 3 months (July-September 2017) vs. the first 3 months of the year (January-March 2017).
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| Please feel free to comment on your previous answers regarding our performance. | | |
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| COMMUNICATION TOOLS (report) |
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Every change of this amplitude is bound to create some turbulence as we adapt to new ways of doing things. In our desire to improve our "easy to do business with" philosophy, a lot of new reports and communication tools have been introduced since the launch of AX.
Please rate your APPRECIATION of the various communication tools and documents listed below vs. the ones that you were used to working with in the past.
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| Please feel free to comment on your previous answers regarding our communication tools. | | |
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* With the standardization of our sales reports, we also introduced a standard communication pattern. The pro forma confirmation will confirm the delivery week of your order and is usually sent to you 24-48 hours after the order is placed, while the confirmation is sent to you 3-5 days prior to delivery to give you the estimated date of arrival. Finally, once an order is completed and shipped, we email you the packing slip report, which contains more detailed information (shipped quantity and BO's, Drop #, etc.).
Please let us know your satisfaction with the ordering process by selecting the statements that are un line with your perception. |
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| Please feel free to comment on your previous answers. | | |
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| Please rate your SATISFACTION LEVEL with DE LA FONTAINE for each of the attributes listed below.
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| Please rate the SERVICE PERFORMANCE of DE LA FONTAINE compared with your next largest hollow metal product supplier in each of the service areas listed.
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| CUSTOMER SERVICE SATISFACTION |
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* Usually, when you call us, how long does it take to get an answer and close the case? (Referring to the time required to get a full answer to your question, not the time to hold the line)
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| * Usually, when you send us an email, how quickly do you get your answer? (Referring to the time required to get a full answer to your question, not a partial answer) |
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| * Overall, how satisfied are you with the customer service experience? |
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| Please feel free to comment or to tell us how we should improve the quality of our customer service. | | |
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| SALES REPRESENTATION SATISFACTION |
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| Please rate your SATISFACTION LEVEL of your DE LA FONTAINE Sales Representative
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| * How often would you like to see or at least be contact by your De La Fontaine Sales Representative? |
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| * What can your DE LA FONTAINE Sales Representative do to serve you better? | | |
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* In order to help us better understand current market trends, please answer the following two questions:
How do your sales over the past 12 months compare to the previous 12-month period? |
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| * How do you anticipate sales will be for the next 12 months? |
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| * How do you rate DE LA FONTAINE's overall performance today compared to last year at this time? |
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| * How do you rate DE LA FONTAINE's overall performance over the last 12 months compared to other hollow metal product companies you do business with? |
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| Please feel free to comment on your previous answers regarding our overall performance. | | |
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| If you could change or improve one thing about DE LA FONTAINE, what would it be? | | |
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| Feel free to give us your name and email address to be entered for a chance to win a 100$ Best Buy gift card.
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