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Surveys
2015
June
D
DME customer feedback
DME customer feedback
0%
Exit Survey
Overall, how satisfied are you with service and maintenance provided by your Planned Maintenance Agreement?
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Unsatisfied
Very Unsatisfied
How helpful were the customer service representatives at our company?
Very Helpful
Somewhat Helpful
Average
Poor
Not Helpful at all
The service representative scheduled your maintenance visit at a time convenient for you?
Agree
Somewhat Agree
Neutral
Somewhat Disagree
Disagree
How satisfied were you with the service technician?
Extremely Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
The service technician answered all of your questions?
Agree
Somewhat Agree
Neutral
Somewhat Disagree
Disagree
Was the service technician able to fix everything in one visit?
Yes
No
What aspect(s) of the maintenance process were you most satisfied with? (Check all the apply)
Quality
Purchase Experience
Customer Service Experience
Maintenance Visit Experience
Peace of Mind
What aspect(s) of the maintenance process were you most disappointed by? (Check all that apply)
Quality
Purchase Experience
Customer Service Experience
Maintenance Visit Experience
Peace of Mind
How likely are you to:
Refer a friend to DME
Purchase a new PMA
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