DRAFT - Credit approval process experience

We'd like to better understand your experience of the credit approval process. Thank you for taking 3 minutes to complete this survey.

* In general, do you find it easy or hard to know who to go to for approval on a particular deal?

Easy

Hard

Please identify the last loan for which you sought approval.

* Loan name

* Lead ELC member for the deal

For this particular loan, how satisfied were you with the following aspects of the approval process?

Response time

Assistance throughout the process

Creativity exercised to get the deal done

Clarity of explanation for final decision

* For this particular loan, how did you feel about the overall approval experience?

* How long have you worked at FRB?

< 1 year

1-3 years

3-5 years

> 5 years

* Did you work with a loan specialist on this loan?

Yes

No

What could be improved about the loan approval process?