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  2. 2014
  3. March
  4. D
  5. DSR Survey Sample
0%
Exit Survey
 
 
How did you schedule your donation with The Salvation Army?
 
Phone
 
Online
 
Email
 
 
 
Was your call answered promptly?
 
Yes
 
No
 
 
How often do you use our services?
First Time Donor Monthly Quarterly Yearly
 
 
 
 
How would you rate your overall level of satisfaction with your Donor Services Representative?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
 
How would you rate on the Donor Services Representative on the following attributes?
Well Below Average Below Average Average Above Average Well Above Average
Customer service experience
Listening ability
Professionalism
Understanding of your needs
Quality of service
Company representation
 
 
 
How do we rate in comparison to other companies that offer the same services?
 
Much higher
 
Somewhat higher
 
Same
 
Somewhat lower
 
Much lower
 
Don't know
 
 
 
How likely are you to continue using our services?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
Have you ever recommended us to others?
 
No, never recommended
 
Have recommended once or twice
 
Have recommended several times
 
 
 
Do you have any suggestions for improvement?