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  2. 2013
  3. December
  4. D
  5. Duncan Metalworks
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Exit Survey
 
 
Hello:
You recently contacted us with a question or concern. We here at Duncan Metalworks strive to provide the very best service to our customers. Please tell us how we did. It will take just a few minutes to complete the questionnaire.

Your survey responses will be strictly confidential and data from this research will only be used within Duncan Metalworks to improve our products and customer service. Your information will not be sold or transferred to any outside entities.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
How did you contact us?
 
Telephone
 
E-mail
 
Customer Service request page
 
 
 
What was the nature of your inquiry or problem?
 
Merchandise inquiry
 
Custom order inquiry
 
Incorrect/incomplete order
 
Shipping problem
 
Billing error
 
Quality issue
 
Web site problem
 
Other
 
 
 
 
Was your question or concern answered in a timely manner?
 
5 (quickly)
 
4
 
3
 
2
 
1 (still waiting)
 
 
 
Was your question or concern answered to your satisfaction?
 
5 (absolutely)
 
4
 
3
 
2
 
1 (absolutely not)
 
 
 
Please rate the friendliness of our staff:
 
5 (friendly and helpful)
 
4
 
3
 
2
 
1 (rude and/or thoughtless)
 
 
 
Overall, how would you rate your experience with Duncan Metalworks?
 
5 (you guys are awesome!)
 
4
 
3 (meh)
 
2
 
1 (horrible!)
 
 
 
Would you purchase from us again?
 
Yes
 
No
 
 
 
Would you recommend us to friends and family?
 
Yes
 
No
 
 
 
How did you hear about Duncan Metalworks?
 
Internet
 
Word of mouth
 
At a craft show
 
News media
 
Other