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  2. 2015
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  5. Durban Chamber of Commerce Questionaire

Durban Chamber of Commerce Questionaire

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Exit Survey
 
 
My name is Vincent Mashau, I am a Research Methodology student at the Durban University of Technology. I am conducting a study on customer satisfaction with the Durban Chamber of Commerce and Industry. Your feedback to us is very essential, as it gives us an opportunity to rectify, improve and strengthen the values and objectives of our organisation. Yes…. we are giving you, our loyal customers, an opportunity to let your voice be heard. This survey should take you no more 6 minutes of your time to complete. Your responses are voluntary and will be confidential. Responses will not be identified by individual. All responses will be compiled together and will be analysed as a group. If you have any questions or concerns, please contact Vincent Mashau, 012 345 6789, [email protected] .Thank you for your participation.
 
 
 
Please select the position you occupy within your Company?
 
Owner
 
Director / Executive
 
Senior Management
 
Management
 
Team Leader
 
Supervisor
 
Employee
 
Other
 
 
 
Please select the number of employees at your Company
 
1 - 10 Employees
 
11 - 20 Employees
 
21 - 50 Employees
 
51 - 99 Employees
 
> 100 Employees
 
 
 
I believe that belonging to the DCCI is... (Please choose the most appropriate option)
 
Excellent value for money
 
Good value for money
 
Satisfactory value for money
 
Poor value for money
 
A waste of money
 
 
 
Membership brings little or no value for money because... (You may select more than one)
 
I can get the same member benefits elsewhere
 
There are little or no tangible benefits to membership
 
The price of membership is too high
 
The quality of services of the DCCI are delivered poorly
 
I do not know how the money I pay in membership fees is spent
 
 
 
Rank the reason why you read the DCCI Daily Digest 3 or more times per week... where 1 is the main reason and 6 is the least relevant. Do not repeat any numbers
 
The content is relevant and interesting______
 
The business news captures highlights from many different publications and packages it well____
 
The economic indicators provide me with a quick update of what's happening in the market_____
 
The advertorials by member companies inform me of suppliers I can use in my business____
 
The upcoming DCCI events are listed and allows me to book online______
 
The Chamber notices inform me as to what the DCCI is doing for members_____
 
 
How satisfied are you with the following:
0 times 1 - 2 times 3 - 4 times 5 times 6 + times
Think the DCCI should publish a Digest (per week)?
Visit the Chambers website (per month)
Follow the Chamber's activities on Social Media platforms (per week)
Visit the DCC at its offices (per month)
Read about the DCCI and its activities in the media (per month)
 
 
 
Which Social Media platforms do you follow the DCCI on? (You may choose more than one)
 
None
 
Facebook
 
Twitter
 
Linked in
 
Pinterest
 
 
 
Rate your overall satisfaction with the DCCI
 
Very satisfied
 
Satisfied
 
Neutral
 
Dissatisfied
 
Very dissatisfied
 
 
 
Comments/Suggestions:
   
 
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