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  1. Surveys
  2. 2016
  3. September
  4. E
  5. E-Commerce
0%
Exit Survey
 
 
Good Day! As part of our requirements for the Research Writing, the undersigned student of  Bachelor of Science in Business Administration: Major in Marketing Management of De La Salle Lipa is currently embarking a study entitled “Determinants of E-Commerce Customer Satisfaction, Trust and Loyalty of E-Auction in the Philippines”.
               
In order to make this study more valid and relevant, primary data from individuals are highly required. In this regard, I humbly seek your assistance by answering the attached questionnaire completely and honestly.
               
Rest assured that all your responses will be treated with utmost confidentiality and will be used for research purpose only.

In St. La Salle,                                                                                        
 
 
 
Carpio Bernadette D.                                                   Landicho, Abegail B.
 
 
 
Masacayan, Christopher LAnce L.                         Villarante, King Zachary                                        

               
Thank you very much
Please start with the survey now by clicking on the Continue button below.
 
 
Please indicate your age
 
19 AND BELOW
 
20-35 YEARS OLD
 
36 AND ABOVE
 
 
* Please indicate your gender
 
Male
 
Female
 
 
* Please indicate your Job Status
 
Employed
 
Unemployed
 
 
* Please indicate you monthly income
 
40, 000 AND ABOVE
 
30,000 – 39, 999
 
20,000 – 29,999
 
10,000 – 19,999
 
BELOW 10,000
 
Listed below are determinants of E-commerce. Using a scale from 1 to 5, with 1 being ‘Strongly Disagree’ and 1 being ‘Strongly Agree’, please indicate the extent to which you agree or disagree with these statements.



USER INTERFACE QUALITY
Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree
* 1. The Web site is easy to use.
* 2. The information on the Web site is not attractively displayed.
* 3. The Web site does not increase my search effectiveness
* 4. The Web site is visually appealing.
 
USER INFORMATION QUALITY
Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree
* 1. The information on the Web site facilitates buying the products or services that it sells or markets.
* 2. It is easy to complete the transaction on the Web site
* 3. The Web site presents information that is an easy to understand.
* 4. The Web site provides the relevant the products/services information.
 
PERCEIVED SECURITY RISK
Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree
* 1. The Web site has mechanism to ensure the safe transmission of its users' information.
* 2. The Web site has sufficient technical capacity to ensure that the data I send cannot be modified by hackers.
* 3. Purchasing on the Web site will not cause financial risk.
* 4. The electronic payment on the Web site is safe.
 
PERCEIVED PRIVACY
Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree
* 1. The Web site abides by personal data protection laws
* 2. The Web site only collects user's personal data that are necessary for its activity
* 3. The Web site does not provide my personal information to others without your consent
* 4. I feel safe when sending my personal information to the Web site.
* 5. The Web site shows concern for privacy of its users.
 
Listed below are question with regard to Customer Satisfaction, Trust and Loyalty. Using a scale from 1 to 5, with 1 being ‘Strongly Disagree’ and 1 being ‘Strongly Agree’, please indicate the extent to which you agree or disagree. 



CUSTOMER SATISFACTION, TRUST and LOYALTY 
 

Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree
* 1. The performance of Web site meets my expectation.
* 2. The Web site does not have sufficient experience in the marketing of the products and service that it offers
* 3. The Web site knows its users well enough to offer them products and services adapted to their needs.
* 4. The Web site does not have the necessary resources to carry out its activities successfully.
* 5. E-product/service provider is trustworthy and honest
* 6. E-product/service provider instils the confidence in his customers.
* 7. E-product/service provider does not usually fulfil the promises and commitments he assumes.
* 8. The Web site gain money legally
* 9. I will continuously purchase from the Web site in the near future.
* 10. I do recommend that others use the Electronic Commerce services.
* 11. My preference for the Electronic Commerce would not willingly change.
* 12. Changing my preference from the Electronic Commerce to real-time auction requires major rethinking.
Thank you so much for your cooperation