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  2. 2017
  3. February
  4. E
  5. Ecommerce Survey 2016-2017
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Questions marked with a * are required Exit Survey
 
 
* Please respond to questions you are knowledgeable on - if you don't have a view, respond N/A
 
 
 
* What is your country?
 
 
 
* What is your sector?
 
Ecommerce platform
 
IT or commerce support
 
Shipping and logistics
 
Payments
 
Banking or finance
 
Law
 
Other
 
 
 
 
* Number of full-time employees in your company
 
None
 
1-10
 
11-50
 
51-250
 
251-500
 
501-1000
 
1001-5000
 
5001+
 
 
 
* What is your company's revenue growth in 2016?
 
0%
 
0.1-5%
 
5.1%-10%
 
10.1%-20%
 
More than 20%
 
 
 
* You mostly service companies that work in...
 
B2B markets
 
B2C markets
 
Both B2B and B2C
 
 
 
* What is your position in your company?
 
CEO
 
C-level but not CEO
 
SVP-level
 
VP-level
 
Other
 
 
 
 
* What is your gender?
 
Male
 
Female
 
 
Score the following components by their impact on doing ecommerce in your country (think of this as star rating, maximum being 10 stars)
1- Poor; very significant obstacle to doing ecommerce in my country 2 3 4 5 - Works decently well 6 7 8 9 10 - Poses no problem, works very well and facilitates ecommerce in my country N/A
* Connectivity and IT infrastructure
* Ecommerce and digital regulations
* Ecommerce-related logistics
* Online payments
* Entrepreneurs’ capacity to engage in ecommerce
* Access to finance for ecommerce platforms and merchants
* Overall regulatory environment for doing business
 
 
Compare your country to other countries in your world region (LatAm, East Africa, Central Europe, etc.), and score the following elements (again, think of this as star rating, 1-10)
1- My country is the worst in my region in this component 2 3 4 5 - My country is about the same as other countries in my region 6 7 8 9 10 - My country is the best-perfomer in this in my region N/A
* Connectivity and IT infrastructure
* Ecommerce and digital regulations
* Ecommerce-related logistics
* Online payments
* Entrepreneurs’ capacity to engage in ecommerce
* Access to finance for ecommerce platforms and merchants
* Overall regulatory environment for doing business
 
 
Now score the following components for doing cross-border ecommerce in your country (star rating again please)
1- Poor; very significant obstacle to doing ecommerce in my country 2 3 4 5 - Works decently well 6 7 8 9 10 - Poses no problem, works very well and facilitates ecommerce in my country N/A
* Connectivity and IT infrastructure
* Ecommerce and digital regulations
* Ecommerce-related logistics
* Online payments
* Entrepreneurs’ capacity to engage in ecommerce
* Access to trade finance
 
 
 
* Country 1:
   
* Country 2:
   
* Country 3:
   
 
 
 
* Country 1:
   
* Country 2:
   
 
 
 
* Annual % revenue gain in domestic market:
   
* Annual % revenue gain in international markets:
   
 
 
Turn to Connectivity and IT skills: Score each of these subcomponents by their impact on doing ecommerce in your country
1- Poor; very significant obstacle to doing ecommerce in my country 2 3 4 5 - Works decently well 6 7 8 9 10 - Poses no problem, works very well and facilitates ecommerce in my country N/A
* Broadband connectivity
* Cost of broadband
* Overall IT infrastructure
* Populations' digital literacy
 
 
Turn to Regulations: Score each of these subcomponents by their impact on doing ecommerce in your country
1- Poor; very significant obstacle to doing ecommerce in my country 2 3 4 5 - Works decently well 6 7 8 9 10 - Poses no problem, works very well and facilitates ecommerce in my country N/A
* IP protections for ecommerce merchants
* Copyright laws
* Legal liability laws / safe harbor from liability for platforms and merchants
* Consumer protection laws
* Tax rules
* Data privacy requirements
* Data localization requirements
* Censorship rules
* Cyber-security concerns
* OTT regulations (application of telecom and broadcast rules)
 
 
Score each of these subcomponents by their impact on doing cross-border ecommerce in your country
1- Poor; very significant obstacle to doing ecommerce in my country 2 3 4 5 - Works decently well 6 7 8 9 10 - Poses no problem, works very well and facilitates ecommerce in my country N/A
* IP protections in other markets we sell to or buy from
* Copyright laws in other markets
* Legal liability laws for online sellers in other markets
* Consumer protection laws in other markets
* Data privacy requirements in other markets
* Data localization requirements in other markets
* Censorship rules in other markets
* Cyber-security concerns
* Interoperability of my country’s digital and ecommerce regulations with those of our main trading partners
* OTT regulations (application of telecom and broadcast rules) in other markets
* Tax rules in other markets
 
 
Turn to domestic ecommerce logistics: Score each of these subcomponents by their impact on doing ecommerce in your country
1- Poor; very significant obstacle to doing ecommerce in my country 2 3 4 5 - Works decently well 6 7 8 9 10 - Poses no problem, works very well and facilitates ecommerce in my country N/A
* Ecommerce logistics and warehousing
* Last-mile delivery – urban
* Last-mile delivery – rural
* Cost of logistics to customer / buyer
* Transport infrastructure
* Postal services
* Delivery times for the typical consumer / buyer
 
 
Turn to export-import logistics: Score each of these subcomponents by their impact on doing ecommerce in your country
1- Poor; very significant obstacle to doing ecommerce in my country 2 3 4 5 - Works decently well 6 7 8 9 10 - Poses no problem, works very well and facilitates ecommerce in my country N/A
* Infratstructure for cross-border transactions
* Postal services for cross-border ecommerce - import or export
* Customs procedures for ecommerce imports
* Total cost of delivery from my country to foreign buyers (exports)
* Market access (tariffs, rade policy) in my country's main export markets
* Customs procedures in main export markets
 
 
 
* Online payments: what are the top-2 ways in which ecommerce shipments are paid for in your country?
 
Credit card
 
Debit card
 
Paypal or ewallet or other online payment
 
Cash on delivery
 
Pick-up from a store, paid upon pick up
 
Bank wire or ACH transfer
 
Other
 
 
 
Only a couple of questions to go! Online payments: Score each of these subcomponents by their impact on doing ecommerce - keep assigning those stars, doing great!
1- Poor; very significant obstacle to doing ecommerce in my country 2 3 4 5 - Works decently well 6 7 8 9 10 - Poses no problem, works very well and facilitates ecommerce in my country N/A
* Merchants' capabilities to adopt and use online payments
* Consumers' ability to adopt and use online payment systems
* Consumers’ and companies' access to credit cards
* Interoperability of the various payments systems and platforms in my country
* Security of online payments
* Fraud control in online payments
* Banks’ readiness and interest in providing ecommerce merchant accounts to businesses
 
 
Score each of these subcomponents by their impact on doing cross-border ecommerce in your country
1- Poor; very significant obstacle to doing ecommerce in my country 2 3 4 5 - Works decently well 6 7 8 9 10 - Poses no problem, works very well and facilitates ecommerce in my country N/A
* Ease of receiving or submitting payments from/to foreign buyers or sellers
* Interoperability of domestic payments platforms with international platforms
* Security of online payments in cross-border transactions
* Cost of cross-border online payments
 
 
Merchants' capacities: Score each of these subcomponents by their impact on doing ecommerce in your country
1- Poor; very significant obstacle to doing ecommerce in my country 2 3 4 5 - Works decently well 6 7 8 9 10 - Poses no problem, works very well and facilitates ecommerce in my country N/A
* Merchants’ sophistication and skills for omnichannel & ecommerce
* Merchants' supply of goods for sale on ecommerce platforms
* Merchants’ optimization of online stores for mobile phones
* Merchants’ order management and digital marketing capabilities
* Merchants’ capabilities to do cross-border online business
* Overall access to talent for ecommerce-related activities
 
 
Finance: Score each of these subcomponents by their impact on doing ecommerce in your country
1- Poor; very significant obstacle to doing ecommerce in my country 2 3 4 5 - Works decently well 6 7 8 9 10 - Poses no problem, works very well and facilitates ecommerce in my country N/A
* Availability of early-stage funding and growth capital
* Availability of outside working capital loans (from banks etc.)
* Availability of digital finance (online P2P working capital loans, etc.)
* Availability to trade finance for merchants
 
 
 
* In which regions does your company operate (have offices and boots on the ground, not just customers - check all that apply)?
 
US
 
Latin America
 
Canada
 
Western Europe
 
Central and Eastern Europe
 
East & Southeast Asia
 
South Asia
 
Other Asia
 
Africa
 
Middle East