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Surveys
2012
February
E
Elmwood Customer Satisfaction Survey
Elmwood Customer Satisfaction Survey
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Dear Customer:
As the manager of Elmwood Dodge Chyrsler Jeep, I want to thank you for your patronage. Please help us provide better service to our clientele by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and strive to meet your expectations.
Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.
Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential.
Thank you very much for your time and support
How was your Elmwood Dodge Chrysler Jeep shopping experience? Did the sales staff make you feel comfortable? Overall, did we work as a team to satisfy you. Were you confident that this was the right vehicle for you?
Excellent
Very Good
Good
Fair
Poor
How satisfied are you with the following:
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
Were all your questions answered at the time of delivery?
Was enough time spent with you at the delivery time?
Was your purchase handled in a professional and timely manner?
Was the delivery of your vehicle a pleasant one?
Was the exterior clean and undamaged?
Was it delivered with all the features promised?
Was the vehicle's maintenance explained to you?
Were all the operating controls/functions explained to you?
Were all the terms of your warranty explained to you?
Was the Owner's Manual explained to you?
Did vehicle have a full tank of gas?
How satisfied are you with the following:
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
Salesperson
Finance Person
The way your vehicle was delivered to you
Your overall purchase experience
Maintenance of showroom
Your new vehicle
Did you buy or lease a new car?
BOUGHT
LEASED
Did you trade in a vehicle as part of your transaction?
YES
NO
How satisfied were you with the process used to determine the trade-in value?
Overall, did you think it was a fair price?
Totally satisfied
Somewhat satisfied
Somewhat dissatisfied
Dissatified
In addition to your sales or financing person, did you meet with any other personnel?
YES
NO
N/A
How satisfied were you with their performance?
Somewhat satisfied
Somewhat Dissatisfied
Very Dissatisfied
Based on your overall experience, how likely would you be to purchase or lease another vehicle from this dealership? How likely would it be for you to recommend someone to our dealership?
Definitely Would
Probably Would
Might or might not
Probably would not
Definitely would not
We appreciate your business. Thank you for your decision to purchase or lease a vehicle from Elmwood Dodge Chrysler Jeep.
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