Empire PC Satisifaction

Dear Customer:

As the manager of Empire PC and Repair, I want to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations.

Sincerely,

Jerad Forsyth

Manager

In your most recent customer service experience, how did you learn about Empire PC?

Did our representative... (Select all that apply)

Quickly identify the problem

Appear knowledgeable and competent

Help you understand the cause and the solution to the problem

Handle issues with courtesy and professionalism

None of the above

About how long did it take to get this problem resolved?

Immediate Resolution

Less than an hour

Between 2 and 3 hours

Between 2 and 3 days

More than a week

The problem is still not resolved

	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied
Overall, how satisfied are you with the customer service experience?

If you were less than totally satisfied, what could have been done to serve you better?

Please offer any other thoughts about how we can service you better below.

As we strive to expand our services, please take a moment and list anything that you might like to see us provide in the future below.

Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future.

If you have any comments or concerns about anything from Empire PC, please contact us.

Empire PC and Repair

Jerad Forsyth
5887a South Transit Road
Lockport, NY 14094
716.438.7556