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Surveys
2011
July
E
Employee Satisfaction
Employee Satisfaction
Customer Satisfaction Survey
0%
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1.Did you think that the (TQM) would benefit the construction industry?
Yes
No
Don't know
No comment
2.In the construction industry do you think that customer satisfaction is a key factor?
Yes
No
No comment
3.Did the unit or property purchase meet your expectations?
Yes
No
4.Overall, how do you rate the quality of product and service?
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
Quality Job
Customer Service
Overall
5.What level of confidence do you have in the product/unit that you require?
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
6.Based on our performance, how likely are you to use us in the future?
7.If you have any suggestion/comments regarding how we can improve our quality and service?Comments/Suggestions:
8.Would you refer our company to the public?
Yes
No
Not now
9.What is your overall opinion of the unit purchase?
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
10.Please provide any additional comments Comments/Suggestions or your overall suggestion.
Thanks for your opinion
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