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Exit Survey
 
 
What is your position here in EMC?
   
 
 
 
How many years have you been an been an employee in the GTS?
 
less than 6 months
 
less than one year
 
less that 2 years
 
more than 2 years
 
 
 
How useful do you find feedback from customers satisfaction surveys (CSATs) ?
 
I pay no attention to survey results
 
I find them of little no use
 
I find them some-way usefull
 
I find them very usefull
 
Other
 
 
 
 
How do you feel about explaining solutions to customers?
   
 
 
 
Are you aware of the ability to link KBAs in Primus to solutions you provide?
 
Yes
 
No
 
 
 
If yes, how often do you use this service?
 
Never
 
1 in ten cases
 
1 in 5 cases
 
1 in 3 cases
 
Every case where applicable
 
 
 
How do you feel about using this service?
   
 
 
 
What would stop you using this service on a regular basis?