EP Customer Service Satisfaction

Dear Customer:

Thank you for contacting our Customer Support Center for your needs. My name is Molly Musteric, Director of Entertainment Partners’ Customer Support.

We take customer feedback seriously and make every attempt to meet each customer’s expectations whenever possible. If you could take a moment to answer the following ten questions we would appreciate hearing from you.

Sincerely,

Molly Musteric

Director, Customer Support Department

Entertainment Partners

In your most recent customer service experience, how did you contact the representative?

What product did we assist you with today?

About how long did you have to wait before speaking to a representative if you called us?

Did our representative... (Select all that apply)

Quickly identify the problem

Appear knowledgeable and competent

Help you understand the cause and the solution to the problem

Handle issues with courtesy and professionalism

About how long did it take to get this problem resolved?

Immediate Resolution

Less than a day

Between 2 and 3 days

Between 3 and 5 days

More than a week

The problem is still not resolved

What one thing would you change about the product we assisted you with today?

What can we do to further enhance your experience with our support department? Is there any other feedback you would like to share with us?

Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing your with product support in the future.

If you have any comments or concerns about this survey please contact: -

Entertainment Partners

Molly Musteric

2835 North Naomi

Burbank, CA, 91504