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  1. Surveys
  2. 2015
  3. January
  4. E
  5. ES Statement Revamp
0%
Questions marked with an * are required Exit Survey
 
Please rate HKBN new ES statement as following:
Statement Layout
Product Description
Product Description
Information Sufficiency
 
 
Please rate new HKBN ES statement as following:
Statement Layout
Product Description
Service Charge Calculation
Information Sufficiency
 
 
 
* Name : 
* Department : 
* Email Address : 
 
 
 
* How often do you receive statement enquiries from customer per month?
 
0-5 times
 
6-10 times
 
10-15 times
 
> 15 times
 
 
 
* What are the major reasons for above statement enquires?
 
Unclear service description
 
Unclear service charge calculation
 
Contract related issue
 
Payment related issue
 
Other
 

 
 
 
* Comments/Suggestions on current ES statement
   
 
 
Please rate current(Old) ES statement as following:
* Statement Layout
* Product Description
* Service Charge Calculation
* Information Sufficiency
 
 
 
Comments/Suggestions on "NEW" ES Statement (See as email attached)
   
 
 
Please rate current(New) ES statement as following:
Statement Layout *
Product Description *
Service Charge Calculation *
Information Sufficiency *
 
 
 
Any other comments/requirements?
   
 
Thanks for your input!