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Employee Satisfaction Survey (ESS)
Please answer each question on a scale of 1-7, with 1 being Very Dissatisfied/Strongly Disagree and 7 being Very Satisfied/Strongly Agree.
 
 
 
Employee Commitment
 
 
 
1. I find my job satisfying.
 
7 = Very Satisfied
 
6 = Satisfied
 
5 = Somewhat Satisfied
 
4 = Neutral
 
3 = Somewhat Dissatisfied
 
2 = Dissatisfied
 
1 = Very Dissatisfied
 
 
 
2. I would be happy to spend the rest of my career with this organization
 
7 = Very Satisfied
 
6 = Satisfied
 
5 = Somewhat Satisfied
 
4 = Neutral
 
3 = Somewhat Dissatisfied
 
2 = Dissatisfied
 
1 = Very Dissatisfied
 
 
 
3. I would recommend this organization as a great place to work.
 
7 = Very Satisfied
 
6 = Satisfied
 
5 = Somewhat Satisfied
 
4 = Neutral
 
3 = Somewhat Dissatisfied
 
2 = Dissatisfied
 
1 = Very Dissatisfied
 
 
 
Employee Retention
 
 
 
1. I am actively looking for a job with another organization.
 
7 = Very Satisfied
 
6 = Satisfied
 
5 = Somewhat Satisfied
 
4 = Neutral
 
3 = Somewhat Dissatisfied
 
2 = Dissatisfied
 
1 = Very Dissatisfied
 
 
 
2. How long do you contemplate staying around with the organization:
 
<6 month
 
6 months to 1 year
 
1-2 years
 
2-5 years
 
5+ years
 
 
 
Benefits and Compensation
 
 
 
1. How satisfied or dissatisfied are you with how much your organization typically pays relative to the “market rate”?
 
7 = Very Satisfied
 
6 = Satisfied
 
5 = Somewhat Satisfied
 
4 = Neutral
 
3 = Somewhat Dissatisfied
 
2 = Dissatisfied
 
1 = Very Dissatisfied
 
 
 
2. How satisfied or dissatisfied are you with the health benefits provided by your organization?
 
7 = Very Satisfied
 
6 = Satisfied
 
5 = Somewhat Satisfied
 
4 = Neutral
 
3 = Somewhat Dissatisfied
 
2 = Dissatisfied
 
1 = Very Dissatisfied
 
 
 
3. Is the organization a meritocracy where the performers are given increasingly higher authority and responsibility?
 
7 = Very Satisfied
 
6 = Satisfied
 
5 = Somewhat Satisfied
 
4 = Neutral
 
3 = Somewhat Dissatisfied
 
2 = Dissatisfied
 
1 = Very Dissatisfied
 
 
 
4. Is the organization a meritocracy where the performers are promoted and rewarded financially?
 
7 = Very Satisfied
 
6 = Satisfied
 
5 = Somewhat Satisfied
 
4 = Neutral
 
3 = Somewhat Dissatisfied
 
2 = Dissatisfied
 
1 = Very Dissatisfied
 
 
 
Innovation and Risk-Taking
 
 
 
1. Employees are encouraged to share their opinion on important issues facing the organization.
 
7 = Very Satisfied
 
6 = Satisfied
 
5 = Somewhat Satisfied
 
4 = Neutral
 
3 = Somewhat Dissatisfied
 
2 = Dissatisfied
 
1 = Very Dissatisfied
 
 
 
2. My organization likes me to try new ways of doing things.
 
7 = Very Satisfied
 
6 = Satisfied
 
5 = Somewhat Satisfied
 
4 = Neutral
 
3 = Somewhat Dissatisfied
 
2 = Dissatisfied
 
1 = Very Dissatisfied
 
 
 
3. If I fail in the process of creating something new, my organization encourages me to keep trying.
 
7 = Very Satisfied
 
6 = Satisfied
 
5 = Somewhat Satisfied
 
4 = Neutral
 
3 = Somewhat Dissatisfied
 
2 = Dissatisfied
 
1 = Very Dissatisfied
 
 
 
Communication
 
 
 
1. Managers in this organization are willing to share all relevant information with their employees.
 
7 = Very Satisfied
 
6 = Satisfied
 
5 = Somewhat Satisfied
 
4 = Neutral
 
3 = Somewhat Dissatisfied
 
2 = Dissatisfied
 
1 = Very Dissatisfied
 
 
 
2. Managers take action based on feedback received from employees
 
7 = Very Satisfied
 
6 = Satisfied
 
5 = Somewhat Satisfied
 
4 = Neutral
 
3 = Somewhat Dissatisfied
 
2 = Dissatisfied
 
1 = Very Dissatisfied
 
 
 
3. Does your manager have the authority to address issues you raise.
 
7 = Very Satisfied
 
6 = Satisfied
 
5 = Somewhat Satisfied
 
4 = Neutral
 
3 = Somewhat Dissatisfied
 
2 = Dissatisfied
 
1 = Very Dissatisfied
 
 
 
Career Development
 
 
 
1. My organization provides me with opportunities to work in a variety of different roles.
 
7 = Very Satisfied
 
6 = Satisfied
 
5 = Somewhat Satisfied
 
4 = Neutral
 
3 = Somewhat Dissatisfied
 
2 = Dissatisfied
 
1 = Very Dissatisfied
 
 
 
2. My organization provides opportunities for my career advancement.
 
7 = Very Satisfied
 
6 = Satisfied
 
5 = Somewhat Satisfied
 
4 = Neutral
 
3 = Somewhat Dissatisfied
 
2 = Dissatisfied
 
1 = Very Dissatisfied
 
 
 
3. My organization provides effective training to do my job
 
7 = Very Satisfied
 
6 = Satisfied
 
5 = Somewhat Satisfied
 
4 = Neutral
 
3 = Somewhat Dissatisfied
 
2 = Dissatisfied
 
1 = Very Dissatisfied
 
 
 
4. For how long have you been in your current role?
 
< 1 year
 
1-2 years
 
2-3 years
 
> 3 years
 
 
 
Emotional Commitment
 
 
 
1. I am proud to work for my organization.
 
7 = Very Satisfied
 
6 = Satisfied
 
5 = Somewhat Satisfied
 
4 = Neutral
 
3 = Somewhat Dissatisfied
 
2 = Dissatisfied
 
1 = Very Dissatisfied
 
 
 
2. I am proud to be a member of my team.
 
7 = Very Satisfied
 
6 = Satisfied
 
5 = Somewhat Satisfied
 
4 = Neutral
 
3 = Somewhat Dissatisfied
 
2 = Dissatisfied
 
1 = Very Dissatisfied
 
 
 
Work Environment
 
 
 
1. How satisfied or dissatisfied are you with the quality of people in the organization?
 
7 = Very Satisfied
 
6 = Satisfied
 
5 = Somewhat Satisfied
 
4 = Neutral
 
3 = Somewhat Dissatisfied
 
2 = Dissatisfied
 
1 = Very Dissatisfied
 
 
 
2. How satisfied or dissatisfied are you with the quality of your coworkers?
 
7 = Very Satisfied
 
6 = Satisfied
 
5 = Somewhat Satisfied
 
4 = Neutral
 
3 = Somewhat Dissatisfied
 
2 = Dissatisfied
 
1 = Very Dissatisfied
 
 
 
3. How satisfied or dissatisfied are you with the quality of your direct manager?
 
7 = Very Satisfied
 
6 = Satisfied
 
5 = Somewhat Satisfied
 
4 = Neutral
 
3 = Somewhat Dissatisfied
 
2 = Dissatisfied
 
1 = Very Dissatisfied
 
 
 
4.How satisfied or dissatisfied are you with your opportunity to do challenging and “leading edge” work?
 
7 = Very Satisfied
 
6 = Satisfied
 
5 = Somewhat Satisfied
 
4 = Neutral
 
3 = Somewhat Dissatisfied
 
2 = Dissatisfied
 
1 = Very Dissatisfied
 
 
 
Manager Quality
 
 
 
1. My direct manager has a great deal of knowledge and expertise important to the organization and the work we do.
 
7 = Very Satisfied
 
6 = Satisfied
 
5 = Somewhat Satisfied
 
4 = Neutral
 
3 = Somewhat Dissatisfied
 
2 = Dissatisfied
 
1 = Very Dissatisfied
 
 
 
2. My direct manager is committed to giving me flexibility in balancing my work and non-work responsibilities.
 
7 = Very Satisfied
 
6 = Satisfied
 
5 = Somewhat Satisfied
 
4 = Neutral
 
3 = Somewhat Dissatisfied
 
2 = Dissatisfied
 
1 = Very Dissatisfied
 
 
 
3. I find that my direct manager‘s leadership and vision inspire me in my work.
 
7 = Very Satisfied
 
6 = Satisfied
 
5 = Somewhat Satisfied
 
4 = Neutral
 
3 = Somewhat Dissatisfied
 
2 = Dissatisfied
 
1 = Very Dissatisfied
 
 
 
4. My direct manager communicates well with me, giving me clear feedback on my work and performance.
 
7 = Very Satisfied
 
6 = Satisfied
 
5 = Somewhat Satisfied
 
4 = Neutral
 
3 = Somewhat Dissatisfied
 
2 = Dissatisfied
 
1 = Very Dissatisfied
 
 
 
Genpact IT
 
 
 
1. I have a clear idea of how the IT business in Genpact differentiates itself from the competition:
 
7 = Very Satisfied
 
6 = Satisfied
 
5 = Somewhat Satisfied
 
4 = Neutral
 
3 = Somewhat Dissatisfied
 
2 = Dissatisfied
 
1 = Very Dissatisfied
 
 
 
2. How satisfied are you with the quality of the executive leadership of IT
 
7 = Very Satisfied
 
6 = Satisfied
 
5 = Somewhat Satisfied
 
4 = Neutral
 
3 = Somewhat Dissatisfied
 
2 = Dissatisfied
 
1 = Very Dissatisfied
 
 
 
3. Do you think we should continue with the Headstrong name as a sub brand?
 
7 = Very Satisfied
 
6 = Satisfied
 
5 = Somewhat Satisfied
 
4 = Neutral
 
3 = Somewhat Dissatisfied
 
2 = Dissatisfied
 
1 = Very Dissatisfied
 
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