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  1. Surveys
  2. 2006
  3. April
  4. E
  5. ETC SPACE Trend
 
 
Hello and Welcome


Thank you for taking a few minutes of your time to help us.



Please tell us about the quality of your experience with Equity Trust Company in each of these areas.



When you complete the entire survey, click "DONE". You will receive a confirming e-mail with a link to a special "Thank You" gift.



Your responses are confidential. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. Although we wish you'd stay because it is very important for us to learn your opinions.



If you have questions at any time about this study, please contact Ivana Taylor at 330-472-0981 or by email at the email address specified below.




Thank you very much for your time and support. To start our interactive discussion guide, just click Continue button below.
 
 
Tell us how much you agree with the following statements.



How strongly do you agree that:
Disagree
1
2
3 		Somewhat
4
5
6 		Agree
7
N/A
My transactions are completed on time
My statements are accurate
I get personalized customer service
I get consistent answers to my questions
Equity Trust employees are effective and able to solve my problems/issues
My statements are easy to read and understand
When I call to speak to my client representative, my call is answered quickly
I get quick responses to my email questions
 
 
 
   
 
 
 
A few months ago, we've launched eVANTAGE, Equity Trust’s online account management tool, now you can create a personal profile and auto-fill many forms on-line, download account information into Quicken, print payment coupons 24 hours a day, and make online bill payments.
 

Have you used the eVANTAGE system?
Yes No
 
 
How strongly do you agree that
Disagree
1
2
3 		Somewhat
4
5
6 		Agree
7
N/A
The Equity Trust eVANTAGE system on the web site is easy to navigate and use
 
 
What is the one thing we could do to improve the eVANTAGE system?
   
 
 
 
If you were asked by a friend or a collegue to refer a company in our industry, how likely would you be to refer Equity Trust Company?
Not at all Likely 2 3 Likely 5 6 Extremely Likely
 
 
 
   
 
 

To what degree does Equity Trust Company provide education that helps you meet your financial goals?
Not at all 2 3 Neutral 5 6 To a great degree
 
 
 
   
 
Please contact [email protected] if you have any questions regarding this survey.
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