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Integrated Customer Engagement
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Hello:

You are invited to participate in our Customer Satisfaction Survey and product development initiative. Upon completion of the survey you will be eligible to participate in a drawing for an Amazon Gift card worth $100. Terms and conditions apply.

Contest rules for $100 Amazon Gift drawing

No purchase necessary to enter. Entrants must be 21 years of age or older. Void where prohibited.

The Drawing is only open to participants of customer Satisfaction Survey. The Drawing period will begin on March 27, 2015 at 8am CST and end on April 20, 2015 at 11:59pm CST.

To enter you must complete the survey emailed to you by Etech Global Services within the drawing period. No other methods of entry will be accepted.

Limit one (1) entry per person.

Employees of Etech Global Services or their immediate family members are not eligible to win.

The Random Drawing will be held and one (1) winner will be chosen at approximately 12pm CST on April 25, 2015. A winner will be notified via the email address provided on the Survey notifying the winner and providing instructions on how to redeem the prize. The winner will also be announced via Etech Global Services social channels.

If a winner cannot be contacted or is disqualified for any reason, Etech Global Services reserves the right to determine an alternate winner or not to award that winner’s prize, in its sole discretion. Information submitted can be used by Etech Global Services for promotional reasons at its sole discretion.

Prize is non-transferable. No substitution of prize for other goods and services is permitted, except Etech Global Services reserves the right provide the substitute prize of approximately equal value if the advertised prize becomes unavailable. All expenses not specified above, including, without limitation, all federal, state and local taxes, and international tariffs, are the sole responsibility of the individual winner. The prize is awarded as-is with no warranty or guaranty, either express or implied by Etech Global Services.

For all contests the Company disclaims all liability for any delays, misdelivery, loss, or failure in the delivery of any items sent by email.

The odds of winning depends on the number of entries.

By entering the contest, the winner agrees to release Etech Global Services, its employees, partners and agents including advertising and promotional sponsors from any and all liability with respect to its prize and acknowledge that Etech Global Services has neither made nor in any manner is responsible or liable for representations or guarantees relative to the acceptance, possession, shipping and handling, operation, loss, use or misuse of prize awarded in this Drawing.

One Amazon Gift Card of value $100 will be awarded. By accepting and using the prize, the winner agrees to Etech Global Services terms and conditions for this contest.

Acceptance of the prize constitutes permission to use the winners name, likeness, biography, and prize won for purpose of advertising, promotion and publicity without additional compensation, except where prohibited or restricted by law.

By participating in the drawing the entrant fully and unconditionally agrees and accepts these rules as final and binding in all matters related to the drawing.

Etech Global Services is not liable for any lost, late, or incomplete entries whether due to technical error or otherwise.

Except where prohibited, each entrants agrees that any and all disputes, claims and causes of action arising out of or in connection with this Drawing or any prize awarded shall be resolved in the Texas State Court located in Nacogdoches, Texas, USA and shall be governed by and construed in accordance with the laws of the state of Texas without giving effect to any choice of law or conflict of law rules.

Please start with the survey now by clicking on the Continue button below.

Email: [email protected]
 
 
 
 
* How satisfied are you with our services?
Extremely Dissatisfied
Very Dissatisfied
Neutral
Very Satisfied
Extremely Satisfied
 
 
 
* If you are not satisfied, why not?
   
 
 
 
Consider your current Live Chat Software including customer service, features and benefits, and cost. How satisfied are you with your current Live Chat Software company?
Extremely Dissatisfied
Very Dissatisfied
Neutral
Very Satisfied
Extremely Satisfied
 
 
 
How did you first discover this software was available for purchase?
 
Internet /website
 
Advertising - TV, newspaper, magazine, radio
 
Brochure, preview
 
Friends/Family/Someone told me about it
 
Read a magazine article/review
 
Through the mail/mail catalogue
 
 
 
How long have you used your current Live Chat software?
 
Less than 1 month
 
1 to 6 months
 
6 months to 1 year
 
1 to 2 years
 
2 years or more
 
Never used
 
 
 
Based on your experience with your live chat software, how likely are you to buy the same software again?
Very Unlikely Somewhat Unlikely Not Sure Somewhat Likely Very Likely
 
 
 
Would you say the value of your Live Chat Software, as compared to its price, is:
Fair Poor Average Great Excellent
 
 
 
* Which of the following attributes enticed you to try the Live Chat Software (initially)?
 
Easy to use/convenient
 
Features / Benefits
 
Price Value
 
Solves problem
 
Trustworthy Brand
 
Advertising
 
Referred by Friend

 
 
 
What would you most like to change about your current live chat software?
   
 
 
Please rate the importance of each feature in the live chat software
Not at all Slightly Moderately Very Extremely
* Customizable Chat window
* Pre and Post Customer Survey
* Co-Web Browsing
* Proactive chat rules
* Visitor Chat History
* Integration with CRM
* Advanced Reporting & Analytics
 
 
 
* After reading the our product description, how interested would you be in using Etech's Live Chat Software?
Not At All Interested Not Very Interested Neither Interested Nor Uninterested Somewhat Interested Extremely Interested
 
 
 
Which groups of people do you expect to be the greatest users of this service? You can select multiple answers.
 
Sales Support
 
Customer Service
 
Email Support
 
Technical Support
 
Other
 

 
 
 
Other than the product itself, which of the following would most influence you when deciding to buy a Live Chat Software?
 
Commentary on the Internet/Web site
 
Word-of-mouth
 
Sales/service representative
 
Industry publications
 
Advertising
 
Trade shows/events
 
Price/offers
 
Other
 

 
 
How important are the following product characteristics to you in the selection of Live Chat software?
Not at all Important Somewhat Unimportant Moderately Important Important Extremely Important
* Ease of Installation
* Hardware Compatibility
* Integration
* Completeness and Organization of Documentation
* Accessibility of Product Support
* Feature list
* Value Relative to Cost
* Overall Reliability
* Overall Performance
 
 
 
Before purchasing your current live chat software, which software did you compare? (choose all that apply) OR - Before deciding on your next live chat software, which software will you compare it with?
 
Live Person
 
Bold Chat
 
Website Alive
 
LiveHelp Now
 
Live Chat
 
Other
 

 
 
How useful are each of the following Live Chat Software protocol INSTALLATION options for your company?
Not Useful Somewhat Useful Moderately Useful Useful Extremely Useful
* Self installation
* Web page offering technical support
* Web page offering Frequently Asked Questions and solutions
* 24-hour phone support for technical assistance
* On-site engineer to assist and teach during installation
* Installation by third party
 
 
 
About what would you expect to pay for a new Live Chat Software like the one described? (Nearest dollar/license)
 
Would not use one
 
Less than $20/month
 
Between $21-30/month
 
Between $31-60/month
 
Between $61-100/month
 
More than $100/month
 
 
 
* All things considered, over the next 12 months how likely are you to replace your current Live Chat Software?
 
Never
 
Low Chance
 
Not Sure
 
Certain
 
High Chance
 
 
Overall, how interested would you be in buying these products.
Not At All Interested Not Very Interested Neither Interested Nor Uninterested Somewhat Interested Extremely Interested
* Live Chat Software
* Email Support Software
* Call Quality Monitoring
 
 
Considering your experience with Etech Global Services as your trusted partner, how interested would you be in learning about our other outsourcing services?
Not At All Interested Not Very Interested Neither Interested Nor Uninterested Somewhat Interested Extremely Interested
* Outbound calling
* Inbound callls
* Customer Service
* Technical support
* Live Chat
* Email Support
* Lead Generation
* Back Office operations
* Software Development
 
 
 
* Would you recommend Etech Global Services to your colleagues?
 
Yes
 
No
 
 
 
* If you would not recommend Etech, why not?
   
 
Integrated Customer Engagement a Product by Etech Global Services