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Surveys
2012
March
E
Evian Resort
Evian Resort
0%
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How did you learn about Évian Resort?
Internet
Received brochure
Travel agency
Recommendation
Other
Why did you choose Évian Resort?
Spa
Golf
Kid's Club
Casino
Reputation
Location
Other
What was the purpose of your stay?
Individual leisure
Group leisure
Individual business
Group business
Which hotel did you stay at?
Hotel Ermitage
Hotel Royal
How satisfied were you with the following:
Completely failed to meet my expectations
Failed to meet my expectations
Met my expectations
Exceeded my expectations
Far exceeded my expectations
Your overall stay
Visual attractiveness of the hotel exterior
Hotel facilities
Hotel equipment
Appearance of the employees
How satisfied were you with the following during the booking of your stay:
Completely failed to meet my expectations
Failed to meet my expectations
Met my expectations
Exceeded my expectations
Far exceeded my expectations
N/A
Website
Booking procedure
Availability of the information
Promptness of response
Courteousness of the employees
Personalization of service
How satisfied were you with the following during your arrival and check-in:
Completely failed to meet my expectations
Failed to meet my expectations
Met my expectations
Exceeded my expectations
Far exceeded my expectations
N/A
Accuracy of the information
Visual attractiveness of the public areas
Visual attractiveness of the room
Courteousness of the employees
Efficiency
Personalization of service
How satisfied were you with the following during your stay:
Completely failed to meet my expectations
Failed to meet my expectations
Met my expectations
Exceeded my expectations
Far exceeded my expectations
N/A
Restaurant offerings
Spa facilities
Golf facilities
Kid's Club facilities
Room service
Laundry service
Housekeeping service
Concierge service
Courteousness of the employees
Personalization of service
How satisfied were you with the following during your departure:
Completely failed to meet my expectations
Failed to meet my expectations
Met my expectations
Exceeded my expectations
Far exceeded my expectations
Accuracy of the invoice
Efficiency
Courteousness of the employees
Personalization of service
Did a staff member positively influence your stay?
No
Yes
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