EZW IT-USS | QuestionPro

On the overall, please rate your level of satisfaction with the products and services provided by the IT Team of EZW

Very Satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

How would you rate the IT Team in terms of

	Very Satisfied	Satisfied	Neither satisfied nor dissatisfied	Dissatisfied	Very dissatisfied
Accessibility (easy to reach on the phone, on-line or in-office)

Politeness (showing courtesy and respect)

Knowledge level (exhibiting good knowledge of IT products and processes)

Professionalism (showing skills in the job they perform)

Communication (ability to understand your query/issue and gives a suitable and helpful reply)

Thinking of the IT Process, how satisfied are you with

In terms of the IT Network Systems, how satisfied are you with

IT Training

	Very Satisfied	Satisfied	Neither satisfied nor dissatisfied	Dissatisfied	Very dissatisfied
Based on the IT training attended this year, what is your level of satisfaction with the training conducted and provided by IT team

IT Contact Points

	Help Desk	Email	Phone	Walk-in	Not Applicable
What are the ways you usually use to get in touch with IT for support? You may select more than one option

Recent Initiatives

We always value feedback, suggestions and opinions. Please use this opportunity to provide any feedback, suggestions or recommendations which you may think will help to improve and continue providing a first class IT service to business