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| Do you find your consultant to be friendly, courteous and willing to assist you? |
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| Can you reach your consultant easily? |
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| Does your consultant respond to your request with 2 hours for a point to point itinerary (one destination) |
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| Does your consultant respond to your request within 4 hours for a multi sector itinerary (more than one destination) |
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| Does your consultant provide you with at least 2 fare options for all booking requests, unless no lower fare is available? |
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| does your consultant provide you with accurate and reliable travel information? |
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| Does your consultant take initiative in assisting you with any issues that may arise? |
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| When your consultant in unavailable, are you assisted by other team members within a suitable time frame? |
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| Are your itineraries sent to you on time? |
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| Do you find the information on the itinerary is accurate and complete? |
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