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Surveys
2013
August
F
Feedback
Feedback
0%
Exit Survey
Hello:
You are invited to participate in our annual feedback survey . It will take normally 3-4 minutes to complete the survey
Your participation in this study is completely voluntary. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.
Your survey responses will be strictly confidential and data from this survey will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Book Express at 9871066466 or by email
[email protected]
Thank you very much for your time and support. Please start with the survey now by clicking on the
Continue
button below.
How long have you been using our services?
Less than 6 Months
More than 6 months
More than 1 yr
More than 2 Yrs
What do you think is the best way to get a book from Book Express
CALL
SMS
EMAIL
ONLINE ORDER
Order to DELIVERY BOYS
WALK IN
I'm aware of following services being offered by BOOK EXPRESS
Book Memberships
Magazine Memberships
New Book Sale
Old Book Sale
Magazine Sales
Gifting Plans
Gifting Books
Book Gift Packing & Sending to your near ones
Referral System
YES
NO
I Don't Know
I'm aware
I've used it
I know the awards
How satisfied are you with the following:
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
Website
Customer Service
Timely Delivery
Understanding Customer Needs
Professionalism
Purchase Experience
Overall
How satisfied are you with the following people dealing :
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
N/A
Ajay
Brajesh
Govind
Puneet
Please put some suggestions for improvement. Help Us to improve to serve you better :)
Please tell us on which front we needs to improve more
New Book Offers
Old Book Offers
Pricing of Plans
Pick up Delivery Service
Interaction on email/phone
Library Timings
Other
Visit onlinebookexpress.com and /or www.onlinebookexpress.com/bookshop to see catalog and to know more about BOOK EXPRESS
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