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Surveys
2015
February
F
Finance and Business Services
Finance and Business Services
Finance and Business Services Customer Satisfaction Survey
Exit Survey
All responses are coded and kept confidential.
For your background and use for this survey:
Accounting
is responsible for handling revenue and payable disbursements for the district.
Budget
is primarily focused on all issues relative to district financials, school, and department budgets.
Payroll
is responsible for monthly payroll and leave processing, annuities/savings bonds/benefit payments, and retirement.
Purchasing
is responsible for procurements and fixed asset inventory.
Risk Management
is primarily focused on all areas related to district and student safety.
Other
can pertain to any area of service performed by the department not specified above.
Communication Frequency:
On average, how often do you
contact, work, or communicate
with Finance and Business Services staff?
Daily
Weekly
Monthly
Quarterly
Annually
Never
Accounting
Budget
Payroll
Purchasing
Risk Management
Other
Service with a smile!
How
welcoming and friendly
are staff when you call or visit?
Always
Most of the time
About half the time
Once in a while
Never
N/A
Accounting
Budget
Payroll
Purchasing
Risk Management
Other
Request responsiveness:
How
timely
are staff when responding to questions or information requests?
Always
Most of the time
About half the time
Once in a while
Never
N/A
Accounting
Budget
Payroll
Purchasing
Risk Management
Other
Answer adequacy:
Does staff adequately
provide direction or explanation
of rules, procedures, and business practices?
Always
Most of the time
About half the time
Once in a while
Never
N/A
Accounting
Budget
Payroll
Purchasing
Risk Management
Other
Getting it right the first time!
Overall, how
accurate
do you feel the work performed by the department is?
Always
Most of the time
About half the time
Once in a while
Never
N/A
Accounting
Budget
Payroll
Purchasing
Risk Management
Other
Trainings and publications:
How
helpful or useful
are the trainings and publications provided by the department?
Extremely
Very
Moderately
Slightly
Not at all
Huh? What is this?
Annual Office Professionals meeting
New-hire or new position training's
In person or telephone follow-up training's
ASB Manual
Business Information Manual
BusinessPlus home screen communications
HR/Payroll Monthly Message
Website
We want to help!
Overall, how satisfied
are you with our
willingness to help
you?
Really? That's the best you can do?
I'm disappointed. Room for improvement.
Meh. I don't really have an opinion.
I'm satisfied. Good job!
Top Notch! Ultimate Satisfaction!
Service Satisfaction:
Overall, how satisfied are you with our
level of service or
ability to help
?
Completely satisfied
Somewhat satisfied
Slightly satisfied
Neither satisfied nor unsatisfied
Somewhat unsatisfied
Completely unsatisfied
How did we do?
Do you feel we
asked the right questions
to adequately measure our level of performance?
Yes
No
Help us help you!
Do you work in a
school building
or a
central district building
(i.e. CRC, Athletics, Maintenance etc.).
Provide additional comments or thoughts you would like to share.
If you have a question you'd like us to follow up on, please provide your name and extension.
After completion, click the link in your email invitation for your chance to win a free Starbucks gift card!
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