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Surveys
2013
June
F
Financial Services New Media Channels
Financial Services New Media Channels
0%
Exit Survey
Do you use any of these social media platforms?
Twitter
Facebook
YouTube
Forums
Blogs
Other
Have you ever been to your or any banks Webpage, MySpace, Facebook page etc. other than for banking or contact details?
Yes
No
Do you compare your bank services with other banks?
Yes
No
Where do you hear the most information about your bank? Please rank (1-6) the following in order of most frequent:
Newspaper
-- Select --
1
2
3
4
5
6
Magazine
-- Select --
1
2
3
4
5
6
Pamphlets and Flyers
-- Select --
1
2
3
4
5
6
Online
-- Select --
1
2
3
4
5
6
News
-- Select --
1
2
3
4
5
6
Word of mouth
-- Select --
1
2
3
4
5
6
What banking advice would you trust the most? Please rank (1-6) the following in order of most trustworthy:
From a friend or colleague
-- Select --
1
2
3
4
5
6
From peer review ratings
-- Select --
1
2
3
4
5
6
From a bank website
-- Select --
1
2
3
4
5
6
From a bank social media channel
-- Select --
1
2
3
4
5
6
Newspaper
-- Select --
1
2
3
4
5
6
Company email
-- Select --
1
2
3
4
5
6
Do you have an account or use services of more than one bank?
Yes
No
Where do you get the information to compare your banks services to those of other banks? Please rank (1-6) the following in order of frequency:
Opinions from others online
-- Select --
1
2
3
4
5
6
Opinions from others offline
-- Select --
1
2
3
4
5
6
Banking Websites
-- Select --
1
2
3
4
5
6
Banking email
-- Select --
1
2
3
4
5
6
Comparison sites
-- Select --
1
2
3
4
5
6
Banking marketing collateral
-- Select --
1
2
3
4
5
6
Do you ever see any online complaints or opinions about your bank?
Yes
No
Would you like to read reviews on banking products and services?
Yes
No
What is your feeling regarding the banking industry in general?
Good
Bad
Indifferent
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