This free survey is powered by
Create a Survey
Surveys
2016
November
F
First Financial Bank New Account Survey
First Financial Bank New Account Survey
0%
Exit Survey
Thank you for opening your account at our .
Thinking about your recent experience opening your new account, please indicate your answers to the following questions:
Overall, how satisfied were you with your account opening experience?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
What is your overall rating of the branch staff?
Excellent
Good
Average
Fair
Poor
What was the primary reason you chose to open this account with First Financial Bank rather than another financial institution? (Select Only One)
Advertising promotion or incentive
Already have other accounts with First Financial Bank
Best deals on loans
Convenient location or hours
Free checking services
Good customer service/Friendly staff
Recommendation from a relative or friend
Reputation of First Financial Bank
Other (please specify):
Other (please specify):
Please indicate your responses to the following questions about the representative who helped you open your new account:
The representative was friendly and pleasant.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Don't recall
Did you experience any problems while opening your new account?
Yes
No
Was the problem resolved to your satisfaction?
Yes
No
The representative asked me specific questions about my financial needs to determine which product or service was most beneficial for me.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Don't recall
The representative suggested additional products or services to further meet my financial needs.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Don't recall
Overall, thinking about First Financial Bank, please indicate your level of agreement or disagreement with the following statements:
I feel that First Financial Bank values me as a customer.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
First Financial Bank has products and services that meet my needs.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Which is the place where you conduct most of your financial business?
First Financial Bank
Other financial institution
No one place
When you are in the market for additional financial services, will you come to us first?
Definitely
Probably
Unsure
Probably Not
Definitely Not
Would you recommend First Financial Bank to others for financial services?
Definitely
Probably
Unsure
Probably Not
Definitely Not
Is there anything specific you'd like to share regarding your recent experience with First Financial Bank?
Loading...
close
Loading...
Close
staticapp1.questionpro.net