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Dear Valued Supplier Partner,
Your feedback is extremely valuable to us. It strengthens our understanding of our partners and enables us to enhance our value proposition. We divided the survey into three short sections and it should take approximately 15 minutes to complete. Please respond using your best current assessment and feel free to add comments to the "other" fields if desired.
- Part A asks about your organization’s profile within the clinical laboratory segment of healthcare including your key areas of focus.
- Part B seeks to understand your assessment of ongoing Healthcare Reform and your response actions.
- Part C requests your feedback on Fisher HealthCare’s value delivery.
The survey is anonymous and your responses will not be shared -- only aggregated data will be tallied in the summary report out. We look forward to sharing the results at our Supplier Summit in September. Thank you for taking the time to participate. |
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| * What is your functional area within your organization? |
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| * In which product area(s) of the clinical lab business do you participate? (select all that apply) |
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| * In what clinical settings are your products utilized? (select all that apply) |
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| * What is your level of involvement in Fisher HealthCare’s Strategic Supplier Program (SSP)? |
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| As a valued member of our Strategic Supplier Program, please rate:
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| * Your satisfaction with your investment | |
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| * Which of the following distribution channels (outside of Fisher HealthCare) do you currently sell through? (select all that apply) |
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| Of the distributors you sell through, please rank in terms of your level of satisfaction?
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| * Based on your experience, please drag and rank the following in order of satisfaction? |
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| | Fisher HealthCare Cardinal Health Labsco Henry Schein MedLine VWR Owens and Minor McKesson Amazon
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| * In the next 12-18 months, is your company planning on: |
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PART B: SUPPLIERS’ ASSESSMENT OF HEALTHCARE REFORM |
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| * As you view the current healthcare landscape (post-Healthcare Reform), what do you see most impacting your business? Please drag and rank your top 6 answers in terms of impact on your business. |
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| | Increased decision-making at supply chain level Health System consolidation, i.e., IDN acquisitions, large mergers creating multi-system IDNs Significant downward price pressure from customers Value vs. volume decision-making (New Payer Models/Outcomes-based) Population Health Management, i.e., focus on wellness and chronic diseases (cost avoidance) Reduction in reimbursement Test migration from acute to non-acute setting (Consumerism of healthcare) Increase of “insured patients” due to mandatory health insurance Higher deductible health plans Rise of disruptive technologies, e.g., mobile medicine, Theranos, etc.
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| If necessary, write in other significant changes/trends not listed above - (please include ranking in this text box next to your answer) | | |
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| What additional changes in healthcare do you foresee occurring by 2020? | | |
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| * How are you responding to changes in the healthcare landscape? (select all that apply) |
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| * What type of sales staffing plans might you consider to increase efficiency (select all that apply) |
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| * Given current healthcare landscape, in which markets are you investing greater resources? (select all that apply) |
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PART C: ASSESSMENT OF
FISHER HEALTHCARE’S VALUE PROPOSITION |
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| * Please drag and rank the following Fisher HealthCare sales organization activities. Please rank from most to least important. |
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| | District Sales Meetings Joint Sales Calls IDN Sales Team GPO and Government Contract Access Specialty Sales Forces (instruments, POC, telesales)
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| If necessary, write in other offerings not listed above - (please include ranking in this text box along with your answer) | | |
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| * Please drag and rank the following Fisher HealthCare marketing offerings. Please rank from most to least important. |
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| | National Sales Meeting and Supplier Summit Premium Pass Incentives Supplier Marketing Support (Programs and Initiatives) Direct to Customer Marketing (Webinars / Website / Email Campaigns) Supplier Business Reviews
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| If necessary, write in other offerings not listed above - (please include ranking in this text box along with your answer) | | |
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| * With which Fisher HealthCare Sales Teams would you like to increase your interaction? (select all that apply) |
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| Of the following, please drag and rank the attributes you feel most differentiate Fisher HealthCare from other distributors? Please rank from most to least differentiating: |
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| | Account access / relationships / control Expertise in selling laboratory products Targeted sales engagement Ease of doing business Marketing Tools and Programs (Website, Mobile Capabilities, Educational) Level of sales and marketing collaboration with supplier Supply chain services, e.g., inventory levels, delivery, EDI, etc. Customer Service (sales, invoicing, product returns, rebates, etc.)
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| * What offerings do you receive from other distributors that you would like Fisher HealthCare to consider? | | |
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| * What has been the fastest selling distributor-eligible product in your company that Fisher HealthCare has not fully participated in from a sales perspective? | | |
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| Please rate your level of satisfaction with the following functional areas within Fisher HealthCare. (NOTE: N/A=too little interface to rate)
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| What are the one to two most important offerings Fisher HealthCare can deliver to bring you more value? |
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| Thank you for your participation. |
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