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  2. 2013
  3. August
  4. F
  5. Fly with us
0%
Exit Survey
 
 
Could you please state your age range?
 
13 - 18
 
19 - 30
 
31 - 45
 
Above 45
 
 
 
How many times have you travelled by plane?
 
Never
 
Less than 5
 
5 - 10
 
More than 10
 
 
 
Have you ever been confused finding a facility in an airport that is new to you? (gate/toilet/prayer room/restaurant) in an airport?
 
Yes
 
No
 
 
 
What would cause you not to find your way around an airport?
 
Poor signs
 
Poor directions from airport staff
 
Misinterpretation of airport signs
 
Other
 
 
 
 
How helpful will it be for you if the process of locating the rest rooms, customer care,
security desks, departure gate and restaurants is automated?
 
Not Helpful
 
Less Helpful
 
Helpful
 
Very Helpful
 
Extremely Helpful
 
 
 
How do you solve a problem of locating a facility?
 
Ask a security
 
Ask a person next to you
 
Find a map of the airport
 
Walk around and search for a sign
 
 
 
Do you like to use free WIFI at an airport?
 
Yes
 
No
 
 
 
How would you rate the current flight check-in process?
 
Terrible
 
Poor
 
Average
 
Good
 
Excellent
 
 
 
What would be your recommendation for the flight check ‐ in process?
 
Replace current staff
 
Ok as it is
 
Staff to work faster when serving customers
 
Automate the check - in process
 
 
 
Will it be beneficial if you could reserve taxi online at your departure or destination city?
 
Yes
 
Unsure
 
No