FPB Convenience Fee Survey

Exit Survey

FPB Convenience Fee Survey

What is your primary method for paying your FPB Monthly Bill?

Cash

Check

Money Order

Credit Card

Debit Card

Automatic Bank Draft (setup through FPB)

Bill-Pay, Auto-Pay, or Electronic Check (setup through My Bank)

What is your primary method for delivering your FPB Monthly Payment?

In Person via Business Office

Delivered via US Postal Mail

Delivered via FPB Depository Box (located in FPB Business Office parking lot)

Electronically via Automatic Bank Draft (setup through FPB)

Electronically via Bill-Pay, Auto-Pay, or Electronic Check (setup through My Bank)

Electronically via Western Union SpeedPay Website

Electronically via Western Union SpeedPay Telephone Call

In Person via My Bank (Whitaker, Republic, or Farmer's Bank)

Approximately how many times in the past year have you paid your FPB Monthly Bill using a credit/debit card?

1-2

3-6

7-12

If FPB were able to offer credit/debit payment options without convenience or service fees, how likely would you be to begin using a credit / debit card as your primary payment option?

A great deal more likely

Somewhat more likely

Only occasionally likely

Not at all likely

FPB may be forced to raise rates on all customers to cover the increased costs of offering credit / debit payment options without convenience or service fees. How would you rate your support for a rate increase and "no convenience or service fee" option?

Necessary - FPB should accept all popular methods of payment at no cost.

Very high - There are costs for all payment methods which FPB has already absorbed.

Neutral - I wouldn't like the rate increase, but could see myself occasionally using a card if there were no fees.

Not much - I'd prefer rates not increase. I'd prefer to only pay a fee if / when I chose to pay with a card.

No support - Why should I pay for others to use a credit / debit card? There are plenty of free payment options.

If FPB published a ranking of payment methods by lowest cost to highest cost to FPB, how likely would you be to begin using a lower cost option as your primary payment option?

A great deal more likely

Somewhat more likely

Only occasionally likely

Not at all likely

How often do you use your credit / debit card to pay your other regular monthly bills?

Please provide any other comment you may have about this topic: