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Fuld TLC - Survey 4 Version 2

Fuld Technology Leaders Community (TLC)
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The focus of this survey is on your most recent experience with different cloud solutions and vendors. The survey will take less than 15 minutes and the Fuld team thanks you very much.

Instructions: If you are an integrator/consultant or other third party service provider, answer the survey as it relates to your most recent engagement. If you are an IT decision maker or user, answer the survey as it relates to your own company’s recent experience. If you are in planning stages, answer based on your deployment expectations.
 
 
 
Basic Information
 
 
* First Name
   
* Last Name
   
* Position/Job Title
   
* Company
   
* Email
   
 
 
 
General Questions
 
 
* Q1. What type of firm do you work for?
 
IT Firm (Service Provider, Integrator, Consultant or Similar Third Party)
 
Non-IT/ Corporate Firm (e.g. in Industry such as – Healthcare, Financial Services, Retail, etc.)
 
 
 
* Q2. What revenue-range does your firm fall in?
 
<$10 million
 
$11 million - $100 million
 
$101 million - $500 million
 
$501 million - $1 billion
 
>$1 billion
 
 
 
* Q3. What is the size of your global IT team?
 
<5
 
5 – 10
 
11 – 20
 
21 – 50
 
51 – 100
 
101-500
 
501-1,000
 
 
 
* Q4. What is your rough estimate of your firm’s annual IT-spend as a percentage of annual revenue?
 
<2% of Revenue
 
2-4% of Revenue
 
5-6% of Revenue
 
7-8% of Revenue
 
9-10% of Revenue
 
>10% of Revenue
 
 
 
Factors for Choosing Cloud Providers
 
 
* Q5. Now, let’s talk about cloud companies, these are companies that provide IaaS, PaaS, and SaaS. Which of the following cloud companies are you aware of?
 
Oracle
 
VMWare
 
Citrix
 
Terremark
 
Microsoft
 
Rackspace
 
Google Cloud
 
Amazon Web Services (AWS)
 
IBM
 
Joyent

 
 
Q6. Below is a list of criteria in choosing a cloud solution for company. Using the rating scale of 1 to 5 (with 1 being the lowest and 5 being the highest) below, please rate each criterion in terms of importance.
1 2 3 4 5
* Data Resiliency and Recovery
* Customized deployment
* Provides better customer experience
* Ease of purchase
* Reliability
* Responsive support (e.g. immediate troubleshooting services)
* Provides one-stop shop solution
* Scalability (i.e. being able to increase capacity)
* Agility
* Elasticity (e.g. being able to scale up or out)
1 2 3 4 5
* Seamless mobility
* Familiarity with the systems
* Compatibility of tools across platforms
* Upgrades and Innovations
* Strong media presence (e.g. traditional and social media)
* Cloud management (e.g. account monitoring)
* Adaptability/ ease of integration
* Load Capability
* Wide range of purchase options (e.g. packages, bundles, etc.)
* Stickiness
* Collaborative approach towards creating new product features (e.g. base don customers' feedback)
* Cost (Affordable)
* High performance (Throughput and latency)
* Security
* Is tried and tested/ has a proven track record
 
 
Q7. Using the same set of criteria from Q6, can you please choose each criterion that describes a cloud vendor? Choose only from the companies that you marked that you are aware of in Q5 and click "NA/Not aware of the company" for the companies that you are not aware of.
Amazon Web Services (AWS) Google Cloud Microsoft Rackspace IBM Oracle Terremark Citrix VMWare Joyent
Cost (Affordable)
Scalability (i.e. being able to increase capacity)
Reliability
Security
Adaptability/ ease of integration
Compatibility of tools across platforms
High performance (Throughput and latency)
Load Capability
Upgrades and Innovations
Data Resiliency and Recovery
Amazon Web Services (AWS) Google Cloud Microsoft Rackspace IBM Oracle Terremark Citrix VMWare Joyent
Responsive support (e.g. immediate troubleshooting services)
Cloud management (e.g. account monitoring)
Customized deployment
Wide range of purchase options (e.g. packages, bundles, etc.)
Elasticity (e.g. being able to scale up or out)
Stickiness
Agility
Ease of purchase
Provides better customer experience
Familiarity with the systems
Amazon Web Services (AWS) Google Cloud Microsoft Rackspace IBM Oracle Terremark Citrix VMWare Joyent
Seamless mobility
Provides one-stop shop solution
Is tried and tested/ has a proven track record
Collaborative approach towards creating new product features (e.g. base don customers' feedback)
Strong media presence (e.g. traditional and social media)
NA/Not aware of the company
 
 
 
Decision Process
 
 
* Q8. Who typically makes technology acquisition decisions within your company (OR in your client organization where you recently provide services, in case you are an IT Service Provider)?
 
Top Management (CEO, CTO, CIO, etc.)
 
Mid-management (Directors, Managers, Senior Architects/Software Engineers)
 
Production Team (Developers, DBAs, IT Architects, with just the endorsement of Top or Middle Management)
 
Other
 
 
 
 
* Q9. Which of the following cloud companies is the key provider of cloud services to your company (OR to your recent large client-engagement in case you are an IT Service Provider)?
 
Amazon Web Services (AWS)
 
Google Cloud
 
Microsoft
 
Rackspace
 
IBM
 
Oracle
 
Terremark
 
Citrix
 
VMWare
 
Joyent
 
Other
 
 
 
 
* Q10. What other providers did you (OR your client organization, in case you are an IT Service Provider) consider when choosing a cloud provider?
 
Amazon Web Services (AWS)
 
Google Cloud
 
Microsoft
 
Rackspace
 
IBM
 
Oracle
 
Terremark
 
Citrix
 
VMWare
 
Joyent
 
Other
 

 
 
 
* Q11. How long did it take you (OR your recent client, if you are an IT Service Provider) to do evaluation/proof of concept in the current solutions that you are using?
 
<2 weeks
 
3-4 weeks
 
5-8 weeks
 
9-12 weeks
 
>12 weeks
 
 
 
IT Infrastructure and Cloud Services Used
 
 
* Q12. On average, what percentage of your IT infrastructure is in the cloud (e.g. in terms of solutions implemented)?
 
<25%
 
26-50%
 
51-75%
 
>75%
 
 
 
* Q13. How do you connect your on-premise infrastructure to the cloud most of the time?
 
Through a staging database (e.g. AWS S3)
 
Direct routes (e.g. AWS Direct Connect, Windows Azure Express Route, etc.)
 
Through the Internet
 
Other
 
 
 
 
* Q14. To what extent is integration with existing on premise or other cloud systems a consideration in your cloud adoption plans?
 
Application Integration (e.g. event-driven, near real-time, back-end fulfillment systems, etc.)
 
Data Integration (volumes of data, frequency of integration, security, etc.)
 
Protocol port, file format change, metadata storage, etc.
 
Other
 
 
 
 
* Q15. Will a move to the cloud ultimately mean that your IT staff will need a different set of skills?
 
Yes
 
No
 
 
 
* Q16. Which one of these skills will be in greater demand after the move to cloud?
 
Mobile developers
 
Enterprise IT architects
 
Custom app developers
 
Other
 
 
 
 
* Q17. What types of applications do you run in the cloud?
 
Analytics
 
Software Driven Network (SDN)
 
Web Hosting Services
 
Enterprise Data Warehouse
 
Enterprise E-mail Service
 
Procurement and Auditing applications
 
Human Capital Management (HCM) applications
 
Customer Relationship Management (CRM) applications
 
Other
 

 
 
 
* Q18. What kind of pricing model are you currently using with your current provider?
 
Lease contracts
 
Pay-as-you-use
 
QoS (the higher the quality the higher the price)
 
 
 
* Q19. How much is your annual average expenditure for cloud services?
 
<$10,000
 
$10,000 - $50,000
 
$50,000 - $100,000
 
$100,000 - $300,000
 
$300,000 - $500,000
 
>$500,000
 
 
 
* Q20. How do you assure the security of your data in the cloud, whether at rest or in transit?
 
SSL/TLS
 
VPC
 
SSH (Secure Shell)
 
Other
 
 
 
 
* Q21. Discovery of the Heartbleed bug once again raised concerns about the security of data in the cloud, especially those using SSL in securing data in transit. How did you respond to this discovery?
 
Reviewed current security procedures and identified of other security risks
 
Added other security layers to the company’s IT infrastructure
 
Moved sensitive data on-premises until the bug was fixed
 
Contacted cloud provider to find out vulnerabilities
 
Other
 
 
 
 
Open Source Technology
 
 
* Q22. Do you use open source technology in the cloud?
 
Yes
 
No
 
 
 
* Q23. If you are using open source technologies, please choose from among the list the services that you use.
 
Hadoop
 
KVM
 
NoSQL
 
OpenDaylight
 
OpenStack
 
Hadoop related projects (e.g. Ambari, Avro, Cassandra, Hive, Pig, Spark, etc.)
 
Other
 

 
 
Q24. Rate the importance of using open source technology for your work (5 being the highest and 1 being the lowest)?
1 2 3 4 5
* Open Source Technology
 
 
 
* Q25. What percentage of the applications that you are currently using are open source?
 
<25%
 
26-50%
 
51-75%
 
>75%
 
 
 
* Q26. Which part/s of your architecture is using open source?
 
Data warehouse
 
Analytics tool
 
Staging Database
 
Storage
 
Networking solutions
 
Load management applications
 
Other
 

 
 
 
Future Plans
 
 
* Q27. Do you plan to port other parts of your infrastructure to the cloud?
 
Yes
 
No
 
 
 
* Q28. Do you plan to use open source technologies in the future (or if you are already, do you plan to use any other)?
 
Yes
 
No
 
 
 
* Q29. Are you looking for alternative cloud providers?
 
Yes
 
No
 
 
 
* Q30. Recently, Google has dropped the price of its cloud offerings to which AWS and Microsoft responded by offering discounts, would you consider switching providers if this trend continues?
 
Yes
 
No
 
 
Q31. Rate your current cloud provider (5 being the highest and 1 being the lowest) in terms of satisfaction with its services.
1 2 3 4 5
* Rating
 
 
 
Other Related Questions
 
 
* Q32. What encouraged you to become part of our thought leadership community originally?
 
For general networking opportunities
 
To help and contribute to the community by sharing my experiences
 
To have a forum where I can discuss my business issues with other community members
 
For financial incentives
 
For possible job opportunities
 
To meet experts in the field

 
 
 
* Q33. How do you find the panel activities as of the moment?
 
Excellent
 
Good
 
Needs Improvement
 
 
 
* Q34. Would you like to suggest any activity that you are looking for in the panel?
 
Regular meet-ups/touch base
 
Official group on the web or on social media
 
Webinars
 
Discussion about survey results
 
Other
 

 
 
 
And on a Less Serious Note …
 
 
 
* Q35. As someone who helps clients work with the cloud tools and systems, what do you think is your clients’ perception of the “cloud” is:
 
A fine-tuned Swiss watch with lots of features that always works precisely as advertised
 
A dull but trusted bank safety deposit box?
 
Houdini’s mystery metamorphosis box…where we don’t know how it works but are satisfied with the results?
 
A member of my family that I don’t get along with but must still maintain a relationship?
 
A con artist, who borrows our wallet, takes our money then expects a thank you for the service?