Fully Virtual Services Client Support Evaluation

Thank you for requesting more information about Fully Virtual Services. Client/Sub-contractor Support Satisfaction is our priority. We appreciate your feedback on how we handled your recent inquiry! Please answer all questions, then click on the "Submit Survey" button at the bottom of the page.

Do you consider all the questions you asked to be answered in an adequate manner?

Yes

No

Was your question or issue resolved the first time you contacted us?

Yes

No

What is your overall satisfaction with this particular phone support experience?

Did you attempt to use our online support web site before making this call?

Yes

No

If yes, how satisfied were you overall with this online support experience?

How satisfied are you with our support in general?

We sincerely appreciate any comments or suggestions you have which will improve your satisfaction with our service.

In your most recent customer service experience, how did you contact the representative?

There sufficient information available on Fully Virtual Services web site to answer all my questions and concerns.

Did our representative (Select all that apply):

Quickly identify the issue

Appear very knowledgeable and competent

Help you understand your concerns

Handled all questions with courtesy and professionalism

About how long did you have to wait before speaking to a representative?

About how long did it take to get your questions or concerns addressed?

Immediate resolution

Less than one day

Between 1 and 3 days

Between 3 to 5 days

More than a week

The problem is still unresolved

How many times did you have to contact us before you received the assistance you inquired about?

Overall, how satisfied are you with your customer service experience?

If you were less than totally satisfied, what could have been done to serve you better?