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Thanks for taking the time to complete this discussion guide.
Gemini Group (you might know them as Gemini, Valley, Regency or Thumb Plastics) would like to better understand exactly what's important to you, our customer so that we can make improvements and serve you better.
It only takes about 15 minutes to go through the guide. And while we will be asking you about your satisfaction and areas that could use improvement - this isn't a customer satisfaction survey.
We are most interested in uncovering opportunities where Gemini can help you do your job better and be more successful.
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| Tell me a little about Yourself. |
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| What department are you in? |
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| Who is your sales representative? |
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| Which Gemini Group Division do you purchasing from? |
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| What is the primary product that you purchase from ${piping_text}? |
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| What are your current frustrations and challenges around the products you're purchasing? What is it that ${piping_text} just "isn't getting" about the things that are important to you? | | |
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For this next question, we've created a list of things that we thought might be important to you when you are thinking about purchasing automotive components and assemblies.
First read each statement, then tell me HOW IMPORTANT this attribute is to you. A rating of "1" means it's NOT important to you and a rating of "5" means it's EXTREMELY important to you.
Then go through the list again and this time rate how SATISFIED you are with ${piping_text} in each of these areas. |
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| Which of these suppliers do you purchase products from? |
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| How satisfied are you with ${piping_text} in the following areas:
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| If you gave any area a satisfaction rating of less than 3, please tell me what you'd need to see to raise that rating to a 5. | | |
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| What wasn't on this list that should have been? Why is this so important to you and/or why are you unsatisfied with what you're currently getting? | | |
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| What do you think is THE ONE most critical factor upon which you choose suppliers. | | |
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| What was the ONE thing that made the Gemini Group division you work with the ideal choice for you? |
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| What is the one thing they can do to improve your experience with them? | | |
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