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  5. General Satisfaction Survey

General Satisfaction Survey

0%
Exit Survey
 
 
Please tell us what organisation you work for::
   
 
 
 
If you don't mind us contacting you in an effort to improve our service to you in future, please provide your name here:
   
 
 
 
How long have you been purchasing our products?
 
Less than 6 months
 
6 months to less than 1 year
 
1 year to less than 3 years
 
3 years to less than 5 years
 
5 years or more
 
 
How often do you use our products?
Don't Use Daily Weekly Monthly Quarterly
MPS
APS
FPS
MSE
Series 8/9/12
 
 
What is your overall level of satisfaction with us?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
 
How do we rate on the following attributes?
Well Below Average Below Average Average Above Average Well Above Average
Customer service experience
Professionalism
Purchase experience
Quality of products
Post-purchase experience
Understanding customers' needs
 
 
How likely are you to continue using our services?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
Have you ever recommended us to others?
 
No, never recommended
 
Have recommended once or twice
 
Have recommended several times
 
 
 
How do we rate in comparison to other companies that offer the same or similar products and services?
 
Much higher
 
Somewhat higher
 
Same
 
Somewhat lower
 
Much lower
 
Don't know
 
 
 
Do you have any suggestions for improvement?