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2015
May
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Guest Survey
Guest Survey
Fontainhas99 Customer Survey
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How did you book the apartment?
-- Select --
Directly
airbnb
Booking
Other
Dear Customer,
You have recently stayed in our facilities in Porto (Studio Fontainhas). In order to ensure that we will improve our service and portfolio, we ask you to take just a couple of minutes to complete the survey below. We thank you for your time.
Booking process
Very Good
Good
Sufficient
Bad
How clear was the information provided to you, in the website?
How fast was the communication with us, after booking?
Did we explain/reply to everthing requested?
How was the payment process?
Regarding the apartment, how would you rate us on the following aspects?
Very good
Good
Sufficient
Bad
First impression of the apartment
Value
Guest room / apartment cleanliness
Comfort of bed
Location
Styling and up-to-date design/décor of the apartment
Maintenance and upkeep of the apartment
Design of the public areas / spaces
City evaluation
Very good
Good
Sufficient
Bad
Did you like Porto?
How would you rate the public transportation / taxi services?
Was it easy to move around / find the places you looked for?
Overall evaluation
Very good
Good
Sufficient
Bad
Overall, how would you rate your stay?
How likely is it that you would recommend Fontainhas99 to a friend?
Did you experience any problems during your stay?
Overall, how would you rate your CHECK-IN experience?
Overall, how would you rate the DEPARTURE experience?
Comments/Suggestions:
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